Job Description

Join MM Flowers as a Gifting Coach !

The Gifting Coach supports colleagues working on gifting operations for customers such as M&S, including hampers and seasonal gifting ranges. The role ensures compliance with customer requirements in food safety, food hygiene, brand awareness, site standards, and personal hygiene.

Location: MM Flowers Ltd, Pierson Road, The Enterprise Campus, Alconbury Weald, Huntingdon, PE28 4YA

Contract: Full?time, average 38.5 hours per week

Shift Options: Sunday - Wednesday or Wednesday to Saturday

Key Responsibilities:

Deliver structured training at onboarding for all new starters (direct employees and agency workers). Deliver full training sessions for new or updated SOPs and processes, followed by targeted on-the-job coaching. Coach operatives through reflective conversations and feedback to build ownership and accountability. Embed new procedures into daily routines through coaching, role-modelling, and observation. Provide feedback on gaps between documented processes and actual practice, supporting alignment. Support operational peaks (e.g. Christmas hampers, seasonal gifting) by reinforcing standards under pressure.

About You:

Experience in coaching, mentoring, or training within an operational, logistics, or manufacturing environment. Strong understanding of SOPs, risk assessments, and safe systems of work. Ability to observe, give feedback, and coach individuals to achieve high standards. Organisational skills with experience maintaining training and coaching records. Excellent communication and facilitation skills, able to engage diverse groups and individuals.

Desirable skills & experience:

Experience delivering onboarding programmes that combine formal training with coaching support. Familiarity with using systems and tools to track learning progress (e.g., ERP or LMS). Prior experience supporting compliance audits with evidence of training and competency checks. Exposure to continuous improvement or Lean methodologies.

Why Join MM Flowers?

Competitive annual salary paid monthly Enhanced overtime rate to boost your earnings Industry?leading benefits, including private healthcare and pension match Supportive, friendly team culture with a focus on development and quality
Click "Apply" and take the next step in your career with MM Flowers !

Job Types: Full-time, Permanent

Benefits:

Canteen Casual dress Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Referral programme Sick pay
Work Location: In person

Reference ID: Gifting Coach