Job Description

Experian Global Security Office are looking for a Global Security Service Management Lead to aid , along with the Global CISO Programs Director you will support the design, implementation, and operation of the Experian Security Services Management Program (Hub).


The goals of the Service Management Hub are to ensure Experian Global Security Office services are understood internally and by our customers, and optimized. The goals include driving service clarity, coverage, tool standardisation, performance, cost management, and automation.


Also, the Global Senior Security Service Management Lead will lead important projects within the Service Management Hub including the

Net Promoter Score Program

, Service Owner Training & Toolkit, Service Owner Attestation processes, and working with service owners to improve process documentation, customer-facing sites, and performance metrics.


Reporting directly to the VP of Global CISO Programs you will assist with

Executive security presentation materials for the Global CISO Global Security Metrics & Reporting Global Security Project Management Office Global Security Service Management Hub

You will have opportunities to work across a global team to implement the strategy of the Experian Global Security Office.

Net Promoter Score:

Run NPS surveys twice yearly on in-scope security services, providing feedback, and assisting service owners with improvement planning.

EGSO SharePoint site:

Manage the EGSO Sharepoint site, delivering a standardized framework for customer engagement and excellent documentation around security services.

Service Owner Accountability

: Guide security service owner accountability through training, maintenance of a Service Owner Toolkit, and consultation with service owners.

Service Cost Estimation:

Improve cost estimation processes through work with service owners to understand the cost of services, and how strategic programs will positively improve cost over time

Performance Metrics:

Develop and implement uniform metrics for diverse service types, including requestable, non-requestable, tool-based, and process-based services.




About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.


We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.


We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.





Experience and Skills

Experience in security frameworks and process development, Working knowledge of NIST Cybersecurity Framework Experience building or working with service catalogues Background working in Information Security Governance, IT Security Audit, Assessment, or similar experience Experience with NPS programmes & analytics Experience presenting security / operational ideas and updates, and tailor communication of technically complex issues to different audiences including senior partners. Process-driven, and focused on automation and efficiency to improve programs. Knowledge of industry standards and frameworks like NIST 800, NIST Cybersecurity Framework, Cybersecurity Maturity Model Certification, Risk Management Framework (RMF), Authority to Operate (ATO), DoD, FedRAMP, etc Experienced with use of collaboration tools such SharePoint, Confluence and Salesforce




Additional Information



Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces(TM) 2024 (Fortune Top 25), Great Place To Work(TM) in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.


Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.


Experian Careers - Creating a better tomorrow together