Job Description

Golf Membership Retention Advisor

Location:

PlayMoreGolf, Bloxham Mill Business Centre, Barford Rd, Bloxham, Banbury OX15 4FF/Remote

Salary:

25,000 per annum + Monthly bonus based on targets achieved

Hours:

Full-time, Monday - Friday (9:00 AM - 5:30 PM) + occasional weekend work (days in lieu provided)

About PlayMoreGolf

PlayMoreGolf is the UK's largest flexible golf membership provider, offering golfers a modern, affordable, and flexible way to join their local golf club, with the added benefit of having access to over 200 courses across the UK at no additional cost. Our innovative membership model helps golf clubs attract and retain members while making the game more accessible to players.

We're looking for a

Golf Membership Retention Advisor

to join our team. In this role, you'll be responsible for engaging with our members, ensuring they maximize their membership experience, and working proactively to retain them.

The Role

As a

Golf Membership Retention Advisor

, your focus will be on keeping our members engaged and happy. You'll handle

renewals, sales, and retention strategies

, using your customer service skills to ensure our members get the most from their PlayMoreGolf experience.

Key Responsibilities

Proactively engage with members

to encourage renewals and resolve any concerns.

Handle inbound and outbound communications

via phone, text, email, and live chat, providing exceptional customer support.

Understand members' needs

and offer tailored solutions to maximize their PlayMoreGolf experience.

Analyse retention data

to identify trends and suggest improvements.

Work with internal teams

(sales, marketing, and customer services) to improve the member journey.

Occasional weekend work

to support key events (with time off in lieu).

What We're Looking For

?

Experience in Customer Service, Sales, or Retention

- ideally within golf, leisure, hospitality, or membership-based industries.
?

Strong Communication Skills

- Confident, friendly, and professional, with the ability to build rapport and retain members.
?

Resilience & Problem-Solving Ability

- Able to handle objections and find creative solutions to keep members engaged.
?

Passion for Golf & Membership Services

- An understanding of the sport and its community is a plus.
?

Organized & Tech-Savvy

- Experience with CRM systems (ideally HubSpot) and Microsoft Office is beneficial.

What We Offer

?

25,000 per annum

+ Retention-based monthly bonus.
?

A friendly and supportive team

at our Bloxham office & online.
?

Career growth opportunities

in the golf and membership industry.
?

Employee perks

, including discounted golf memberships.
?

Flexible working options

, remote/hybrid with occasional weekend work compensated by days in lieu.

How to Apply

If you're passionate about delivering excellent customer experiences and want to be part of a dynamic golf membership company, we'd love to hear from you!

Apply now

by sending your CV and a short cover letter to tom.james@playmore.golf

Job Type: Full-time

Pay: 25,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Canteen Casual dress Company pension Free parking On-site parking Work from home
Schedule:

Monday to Friday Weekend availability
Work Location: Hybrid remote in Banbury OX15 4FF

Reference ID: GMRA
Expected start date: 01/07/2025