Job Description

Job Overview

We are seeking a dedicated and organised individual to join our Golf Services team. This role is essential in ensuring a seamless experience for our guests, providing exceptional customer service while managing various administrative tasks. The ideal candidate will possess strong organisational skills and be proficient in office software, contributing to the smooth operation of our golf services.

Responsibilities

Greet and assist guests upon arrival, providing information about the golf course and services available. Manage tee time bookings and coordinate with the golf course staff to ensure a smooth flow of play. Handle data entry tasks related to bookings, customer information, and inventory management. Maintain accurate records using Intelligent golf and other computerised systems. Ensure the shop and range area is organised and presentable at all times. Respond to guest inquiries via phone and email with excellent phone etiquette. Collaborate with team members to enhance the overall guest experience. Must have prior retail knowledge and ability to upsell products E.G. Gloves, balls and confectionary.

Skills

Must have prior golf knowledge and retail.

Strong organisational skills with the ability to manage multiple tasks efficiently. Excellent interpersonal skills with the role being customer facing. Have worked in customer service industry before. Effective phone etiquette for professional communication with guests. Previous customer service and up-selling experience would be advantageous. Ability to work independently as well as part of a team in a fast-paced environment.
Join us at our Golf Services team where your contributions will help create memorable experiences for our golfers on and off the course!

Job Types: Full-time, Part-time

Pay: 12.50 per hour

Expected hours: No less than 24 per week

Benefits:

Employee discount Free parking On-site parking
Application question(s):

Do you have prior golf and retail knowledge? Will you be willing to work any time between 0630 and 2100 on a regular weekly shift pattern? Days being Tuesday, Wednesday, Friday Saturday.
Language:

English (required)
Work Location: In person