Job Description

Who we are:

Nissan has one of the most comprehensive European presences of any overseas manufacturer, employing more than 17,000 staff across locally based Design, Research & Development, Manufacturing, Logistics, Purchasing and Sales & Marketing operations.

You will be joining a vibrant & dedicated team, working together to develop, communicate and manage the goodwill policies and procedures used by the dealers, distributors / sales companies, Customer Experience Centre and our TCS team to ensure customer satisfaction is delivered.

Main Tasks:

Standardise the goodwill policies and procedures across the AMIEO region

Ensure the goodwill offer meets Nissan customer expectations

Simplification of goodwill engagement/participation process for RBU /importer /dealer and customer engagement centre

Develop a framework to handle complex customer goodwill cases

Cooperate with other Section Managers within the international CEQ team to improve end to end customer satisfaction

Engage with regional CQ/DND to establish action plans to reduce number of customer complaints and with TCS Dealer Audit teams to assure auditing of goodwill claims.

Manage and develop the team to lead initiatives within the region

Minimum Requirements:

Must have at least a 2:1 in a business, commercial or project management related degree

Multicultural and proven cross-functional leadership skills

Excellent organisational skills, experience in managing multiple initiatives simultaneously in a demanding and changing environment

Highly competent with MS Office - Excel, Word, PowerPoint for daily management, data analysis, presentation and solution development

Creative thinking / problem solving mind-set

Numerate with strong analytical skills

Excellent written and verbal communication skills and interpersonal skills

Great team player following the Nissan Way values

What We Offer

• Competitive base salary + paid overtime
• 26 days holiday + bank holidays
• Contributory pension
• Private medical & dental cover
• Remote Working Policy (up to 2 Days per week)
• Flexible start / finish times
• Working hours Mon-Thurs 8am-5pm, Fri 8am-1:20pm -early finish Friday
• Free onsite parking & subsidised restaurant

Working at Nissan Technical Centre Europe located @ Cranfield Bedfordshire United Kingdom

The Support We Give You :

We firmly believe that investment in our employees is integral to their growth and success. As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits. This includes an attractive car ownership scheme, flexible working practices, comprehensive health & wellbeing offerings and team building days.

Diversity and Inclusion :

NTCE\xe2\x80\x99s aim is for employees to be able to work in a worry-free, \xe2\x80\x9cbest-self\xe2\x80\x9d manner, pursuing their careers regardless of gender, orientation, ability, heritage or any other factors and at the same time able to choose from various workstyles to suit their stage of life or background. Cranfield Bedfordshire United Kingdom

Nissan