Job Description

ISS
GoTo Executive
Location: Knutsford, WA16 9EU
Hours of work: 40
Contract Type: Permanent
As a Go To Host, you will be the key presence on your assigned floors, acting as the eyes and ears of the workplace and bringing the colleague experience to life through consistent, thoughtful engagement.
You'll be the primary point of contact for colleagues and guests, representing our client with warmth and professionalism, and ensuring every interaction feels personal, exciting, and memorable.

As Go To Host, you'll take ownership of creating a welcoming, safe, and polished environment by maintaining a visible presence, identifying any issues with cleanliness or comfort, and raising tickets where needed.
Whether helping with general enquiries or offering first-line technical support like reboots or connection checks, you'll deliver solutions efficiently and escalate unresolved tech issues to the Tech Bar with care.
This is a people-focused, high-energy role that combines service excellence with problem-solving and proactive floor management.
You'll need to be trained in First Aid and as a Fire Marshal, reflecting your importance in the day-to-day safety and wellbeing of the space.
With a strong culture, great team atmosphere, and room for progression, this is a fantastic opportunity to grow within a dynamic, people-centric environment.
Key Responsibilities

• Build strong relationships with colleagues to understand their needs and promote ISS/client services.
• Ensure colleagues feel welcome through friendly, professional interactions.
• Collaborate with all Workplace service teams to support a unified approach.
• Lead informative and engaging tours of the campus/buildings for new joiners and visitors.
• Complete daily and monthly checklists to monitor and enhance workspace quality.
• Support booking and delivery of hospitality services in coordination with relevant teams.

Professional and Personal Competencies/Qualifications

• Demonstrated customer service experience with Blue Chip/High Touch clients
• Strong track record of delivering exceptional service and support
• Effective team player with proven success in collaborative environments
• Technologically proficient with advanced Microsoft Office skills
• Excellent verbal communication and professional telephone manner
• Familiarity with property management or Condeco systems is a plus
• First Aid and Fire Marshall training beneficial (training can be provided)

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Please click on the following link for more information on this role:
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:
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