Job Description

Contract: Barclays

Location: Lanarkshire

,

Hours of work: 40

Contract Type: Fixed Term Contract

Go to Team Executives serve as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the "face" of our client. the Go to Team Host is responsible for delivering the unexpected, making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do. Go To Hosts will be responsible for ensuring Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times. Maintaining a clear, presentable, and safe office floor.

Providing Technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Tech bar for unresolved issues. As part of

your role as a GoTo Executive you will be required to be First Aid and Fire Marshall trained.

Key Responsibilities

Develop relationships with colleagues and proactively gather information on their

needs to identify ISS/Barclays services that ensure total satisfaction.

Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly

and professional manner at all times.

Proactively communicate with the full Workplace team and assist other service groups

to ensure a 'one team' ethos.

Facilitating tours of the entire campus/Buildings while stating facts and having a

positive demeanour. Tours will be given to new employees and visitors.


Conduct assigned Daily & Monthly Checklists to ensure the quality of assigned

workspaces, improve performance and enhance tracking.

Arranging and assisting at times with booking and delivery of Hospitality to meetings

rooms & events working with the Hospitality and Food Services teams.

Professional and Personal Competencies/Qualifications

Minimum 3-5 years customer services experience in

dealing with Blue Chip/ High Touch clients

Proven track record of providing stellar customer service Proven ability to function successfully within a strong

team environment

Additional Requirements:

Proficient in Technology overall High Proficiency of full Microsoft suite First Aid / Fire Marshall Trained is advantageous Excellent telephone skills and verbal communication Knowledge of property management / Condeco systems is advantageous

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/