Job Description

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Governance & Oversight Analyst

Do you want to be part of a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.


Are you passionate about driving operational excellence through structured governance and insightful analysis? Join us as a Governance & Oversight Analyst and help shape the future of financial fairness.

Contract:

Permanent

Working hours:

35 hours per week is full time.

Salary:

Circa 44,075

Reporting to:

Head of Governance and Oversight

Location:

London, Docklands


By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office

Join our community -

This is a great opportunity to learn about the Financial Ombudsman and the work that we do. join here

About us

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. - and if we believe a customer hasn't been treated fairly, we can step in to put things right.

The purpose of the role

As a Governance and Oversight Analyst, you will support the Head of Governance and Oversight in delivering operational resilience and strategic insight across Operational Planning and Performance. You'll also drive adherence of governance frameworks, performance reporting, target setting, casework tools and decision-making structures that underpin service excellence. You'll contribute to the development and maintenance of frameworks, reporting mechanisms, and decision-making processes that help drive service excellence and operational efficiency.


You'll support the analysis of data, preparation of reports, and documentation of governance processes. This role is ideal for someone with a strong analytical mindset, a collaborative approach, and a passion for improving organisational performance through structured oversight and creative problem-solving.

What you'll do

With your experience of working in an analytical or governance-focused role within a complex organisation, you will have familiarity with governance frameworks and performance management processes. You'll be a logical and analytical thinker with the ability to navigate ambiguity to solve problems and deliver outcomes.

Key responsibilities

Supporting the Governance and Oversight team in delivering governance and oversight activities across Operational Planning and Performance. Helping to prepare and maintain documentation such as RACIs, process maps, and oversight frameworks. Use data to ask insightful questions, solve problems, and deliver results in ambiguous contexts. Present complex information clearly to both technical and non-technical audiences, including customers and colleagues. Contribute to creative thinking and explore new ways to complete tasks and improve processes. Supporting the implementation of performance-based incentive schemes. Helping to govern individual target setting frameworks and providing assurance and oversight on performance targets and casework tools. Working with Quality Advisers to implement continuous improvement in quality processes. Building effective relationships across operational teams and supporting stakeholder
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:

Minimum criteria

Previous experience in a data analysis role, and ideally working with governance frameworks and performance management processes within a complex organisation. Skilled at leveraging user insights to drive impactful deliverables Proven ability to analyse complex data, extract meaningful insights, and communicate findings effectively to diverse audiences. Strong logical thinking and problem-solving skills, including navigating ambiguity to deliver outcomes and improve processes Ability to manage multiple priorities, work at pace, and maintain high attention to detail in documentation and reporting. Proficiency in using data tools (e.g., Excel, Power BI, or similar).

Why you'll love working with us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:


https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Flexibility

: Work your way aEUR" hybrid or in-office

Wellbeing

: [Health plan, gym memberships, mental health support]

Growth

: We invest in your future with [courses, mentorship, promotions]

Culture

: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:


25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let's make this easy

- Apply in a few minutes



Apply with your up to date CV, ensuring you are highlighting where your experience aligns with the minimum criteria


Applications need to be submitted by

Midnight

on

Friday, 14th

November 2025

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

The recruitment process

Shortlisted candidates will be invited to a first stage of the recruitment process which may include completing online assessments and/or a telephone interview.


Formal interviews for this role will be held via a teams meeting in week commencing 24th November 2025


A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process

The Financial Ombudsman is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more


https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion


Don't miss out, be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic, personal applications.