Job Description

Working hours: This role is available on a part-time, job-share or full-time basis.
Salary: Competitive salary depending on experience plus an excellent benefits package
Location: Swindon or Fareham, hybrid working
Closing date for applications: 28/01/2026
The opportunity:
A fantastic opportunity has arisen for someone seeking a move to a challenging 'hands on' role. As an IT Governance Controls Analyst within UK IT Service Delivery, reporting to The IT Governance Controls Manager. The role is varied, interesting, and there are genuine opportunities to get stuck in and really make a difference. We are seeking someone with experience and a strong background in IT controls to support the management and execution of our Consolidated IT Controls Catalogue (CITCC) program. This role is critical in ensuring robust IT control design, implementation, governance, and continuous improvement across the organisation.
The successful candidate will manage complex IT control environments with precision and attention to detail, leveraging deep expertise in IT controls, frameworks, compliance, and risk mitigation. They will simplify and communicate intricate control challenges to diverse stakeholders, while collaborating across departments to uphold best practices, mitigate risks, and ensure compliance with regulatory and internal standards.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
As part of the CITCC Program Management team, you'll play a key role in strengthening IT governance and control across the organization. Your work will ensure that our risk management framework and control standards are embedded into everyday business practices. Here's what you can expect:

• Drive Control Excellence - Support the design, implementation, and ongoing management of IT controls, addressing deficiencies and ensuring robust governance and reporting.
• Champion Governance - Collaborate with cross-functional teams to embed governance policies and the IT Risk Management Framework (RMF) into business-as-usual processes.
• Shape Policy & Standards - Assist in creating, reviewing, and updating IT governance policies to align with regulatory and organizational requirements.
• Lead Education Initiatives - Promote a strong control culture by leading IT control training and awareness programs across the business.
• Test & Validate - Perform periodic control effectiveness testing, support audits, and help remediate gaps to maintain compliance.
• Monitor & Report - Track KPIs and metrics for IT controls, prepare insightful reports on compliance, risks, and governance effectiveness.
• Enable Continuous Improvement - Stay ahead of industry best practices, emerging threats, and regulatory changes, recommending improvements to strengthen our IT control environment.
• Collaborate & Influence - Act as a trusted advisor to IT, risk, compliance, and business teams, ensuring alignment and driving a proactive approach to risk management.

What are we looking for?
We're seeking a highly skilled professional with a proven track record in audit, IT controls, or operational risk management, ideally within a large complex organisation. You'll bring a strong understanding of information security frameworks (ISO 2700x), IT control standards, ITIL best practices, and relevant regulatory requirements.
You should have solid knowledge of risk management, compliance, governance, and an awareness of UK financial regulatory impacts. Your ability to analyse data and identify risks will be supported by proficiency in Microsoft Office Suite (Excel, PowerPoint), SharePoint, and Power BI.
We value individuals who are:

• Organised and adaptable, with excellent project management skills to handle competing priorities.
• Detail-oriented with a control mindset and strong analytical capabilities.
• Confident communicators, able to present insights clearly to senior stakeholders.
• Skilled at building relationships, influencing others, and driving continuous improvement.
• Comfortable working independently or as part of virtual teams, with a proactive, positive attitude toward process efficiency.

If you thrive in a dynamic environment, challenge the status quo, and are passionate about enhancing processes, we'd love to hear from you!
What will you get in return?
Everyone's different. That's why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Follow the link for more information about our benefits -
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.
We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over 90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Skills Required