Job Description

Harrow Health CIC

Harrow Health CIC began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide a large number of clinical services, which include Harrow East GP Access Centre, Community Services, and our Whole Systems Integrated Care Services.

Our Vision:

To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.

Job Summary:

The post holder will support various work streams including, but not limited to, patient safety and involvement, complaints, clinical Audit and quality Improvement, clinical effectiveness, information governance and risk management.

Main Responsibilities

Responsible for maintaining, recording, updating and reporting on relevant databases

Producing agendas and minute taking for meetings

Handling and formatting of reports containing confidential, highly sensitive information

Dealing with all queries and regular administrative activities in an efficient and courteous manner

Responsible for prioritising workload as required

To assist with providing, reviewing and updating departmental risk registers.

To manage systems and processes that provide assurance to Board in relation to compliance with the requirement of CQC Regulation 17 Good Governance.

To aid all team members in all aspects of CQC registration, inspection methodology, key lines of enquiry and clinical and best practice guidance issues by the CQC.

To assist the Head of Nursing with the preparation, approval and submission of Care Quality Commission provider information requests in a timely manner.

Attendance at key Quality Governance structure meetings as directed by the Governance Lead, Head of Corporate and Business Support Services and Head of Nursing.

Assist with the Quality compliance process to support governance processes, procedures and identifying areas of risk.

Lead with the investigation and completion of all patient complaints, compliments, Subject Access Requests and incidents.

Lead on specific projects associated with the role.

To have an understanding of key patient and staff quality and safety initiatives within Harrow Health and to provide expert advice and support to ensure effective and efficient processes are in place to support governance requirements.

Support compliance with information governance.

In conjunction with all operational managers and the Senior Leadership Team, review internal and external intelligent monitoring data to identify areas of good practice and risk and provide regular reports as required.

Support the Head of Corporate and Business Support and Head of Nursing with the receipt, collation and quality checking of evidence as required for CQC inspection.

Work autonomously; setting own works schedules and detail of how the work will be done

Support the provision of quality assurance reports via the governance structure

Risk Management/Governance - To assist the Head of Corporate and Business Support Services

Ensure that allocated projects are effective, safe, responsive, high quality and well-led, identifying and escalating risks and concerns promptly and effectively to the Head of Corporate and Business Support when necessary

Understand the established complaints and significant events process and ensure they are used appropriately

Ensure activities and services comply with organisational requirements for safety, quality management, confidentiality and data protection, safeguarding, duty of candour, Prevent, general duty of care, regulatory requirements and other legal and professional standards and stipulations.

Person Specification

Previous experience in a similar role in a Healthcare setting is essential Good Communication Skills - written & verbal Microsoft/IT Literate Attention to detail Ability to work both alone and cooperatively as part of team Experience of taking formal / professional minutes Demonstrable resilience and interpersonal skills Ability to deal with matters of a confidential nature Effective personal organization skills Inclusive and collaborative approach Strong IT skills (including Word, Excel, Outlook Excellent organisational and time management skills

Benefits

Training and development 25 days annual leave plus 8 days bank holiday Pension Scheme
If you are interested in this position, please click 'Apply Now'

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 32,000.00 per year

Benefits:

Company pension Employee discount Private medical insurance
Schedule:

Monday to Friday
Work Location: In person