Job Description

Overview:

Are you detail-oriented, passionate about data protection, and keen to make a real difference in how information is managed? Do you thrive in a role where you ensure compliance and provide valuable guidance? If so, London Borough of Harrow has a fantastic opportunity for you!

We're looking for a motivated Information Governance Officer to join our supportive Information Governance Team within ICT Services. This offers a hybrid working model (minimum 2 days at Harrow Council Head Office, 3 days working from home), providing an excellent work-life balance.

In this important role, you will:Process and manage a high volume of information rights requests, including Subject Access Requests (SARs), Freedom of Information (FOI) requests, and Environmental Information Regulations (EIR) requests, ensuring they are handled within statutory timescales. Ensure compliance with key data protection and information access legislation, including UK GDPR, DPA 2018, FOI, and EIR. Provide best practice advice and guidance on Data Protection and Information Governance issues to the organisation and our residents/customers. Effectively manage and utilise key systems such as iCaseWorks and Adobe Redaction software. Take ownership of information rights requests within a specified service area (Corporate, Adults & Children's, or Environment & Planning). Respond to queries and investigate complaints from the public regarding access to information and data protection, independently resolving low to mid-level cases. Contribute to the development and maintenance of Information Governance policies and procedures. Prepare training materials and potentially deliver training on Data Protection and Information Governance. Serve as a primary point of contact for your designated service area regarding SARs, FOIs, and disclosures. Assist in identifying the cause of service changes and contribute to developing practical solutions. Review records prior to release, undertaking necessary redactions to ensure legislative compliance. Champion the delivery of Information Rights requests and compliance across the council.

About you:

We are looking for someone who is:Highly organised and detail-oriented with a strong understanding of data protection principles. An excellent communicator with strong written and verbal skills. Able to work collaboratively as part of a team and engage effectively with multiple stakeholders. Sensitive and able to handle confidential information appropriately. Proficient in IT skills, with the ability to produce high-quality documents and reports, and ideally experience with systems like Adobe and Microsoft Office. Able to prioritise their own workload and meet tight deadlines. Committed to providing great customer service. Eager to learn and develop their knowledge in Information Governance.

Ideally, you will also have:An Information Rights certification or relevant qualification, or equivalent relevant work experience. Previous experience working within a local authority Information Governance Team. Experience of supporting projects. The ability to produce and analyse performance data for service improvement. Experience in delivering or developing training.

Related Documents:

For more information, please refer to the Role Profile/Selection Criteria