Job Description

Vita Healthcare Eastbourne is a forward-thinking Practice across two sites , Grove Road, Eastbourne and Manor Park, Polegate. We are looking for two motivated Administrators to join our friendly team. This a key role supporting our clinicians to ensure patients receive an excellent service.

Due to the need to work across our practice sites, the postholder must be able to travel independently between locations. A full driving licence and access to a vehicle is therefore preferable

We are looking for someone who:

Has excellent communication and customer service skills Is organised with good attention to detail Can work confidently with computers and learns new systems quickly Enjoys working as part of a team in a busy environment Is flexible to work across all sites as required Has initiative and is forward thinking Has previous GP practice or healthcare administration experience (desirable but not essential -- training provided) (EMIS, Docman, Accurx)

About the Role

You will provide high-quality reception and administrative support. The role is varied and fast-paced, perfect for someone who enjoys working with people and solving problems.

Primary responsibilities include and are not limited to

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately, Process patient requests for appointments Using Accurx for triage Process repeat prescription requests Initiate contact with and respond to requests from patients, team members and external agencies Managing workflow tasks such as results, letters, scanning and coding Enter read/SNOMED CT code data Creating and processing blood test forms, ensuring accuracy of patient details and test requirements Data entry of new and temporary registrations and relevant patient information as required Input data into the patients' healthcare records as necessary Direct requests for information, e.g., SAR, insurance/solicitors' letters and DVLA forms, to the appropriate team Handle payments, both cash and electronically Manage all queries as necessary in an efficient manner Support all clinical staff with general tasks as requested Undertake all mandatory training and induction programmes
Job Types: Part-time, Permanent

20.5 hours

Monday 1200 - 1800

Tuesday 0830 - 1430

Wednesday 0830 - 1800 (one hour unpaid lunch)

27 hours

Monday 1300 - 1800

Tuesday 1300 - 1800

Thursday 0830 - 1800 (one hour unpaid lunch)

Friday 0830 - 1800 (one hour unpaid lunch)

Pay: 12.21 per hour

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company events Company pension Health & wellbeing programme
Work Location: In person