Job Description

JOB DECSCRIPTION: GP Surgery Receptionist

Job Title:

GP Surgery Receptionist

Hours:

37.5 hours per week

Shift patterns work include (Rota changes monthly):

7.30am-3.30pm (Early Shift)

10.30am-6.30pm: (Late Shift)

12pm-8pm (Evening Shift - Once a month)

All shift are Monday-Friday only, no weekends.

Preference is that the candidate will live within 30 minute radius of the surgery.

Accountable to:

Practice Manager / Reception Manager

Overall Objective:

We are looking for a courteous, efficient, and effective Receptionist to join our practice team. Reporting to the Practice Manager and Reception manager, the candidate will provide general assistance to the Practice team, while projecting a positive and friendly image to patients and visitors in person, via telephone, and email.

Salary:

Negotiable depending on experience - Starting at 24,441 per annum

Reception Duties

Greet and assist patients in a professional, courteous, and efficient manner. Liaise effectively with members of the Practice team and other healthcare professionals. Issue completed repeat prescriptions, ensuring accurate checks of patient names and addresses. Be flexible to cover all reception areas as required.

Appointment Management

Process appointment requests from patients in person and via telephone. Handle requests for home visits in line with Practice protocols.

Patient Records & Data Entry

Register new patients accurately using the clinical system and update medical records accordingly. Manage patient demographic changes, including change of address and contact details. Handle repeat prescription requests in accordance with Practice guidelines. Maintain an understanding of the Practice area and patient registration criteria.

Telephone and Communication Systems

Use the telephony system effectively and confidently, with a good understanding of its functions.

Administrative & General Duties

Restock clinical and non-clinical rooms as needed. Support building security by understanding alarm systems and ensuring doors and windows are secure. Prepare refreshments for clinicians as needed and perform other administrative duties as directed by the Practice Manager or Partners. Act as a chaperone for patients when required.

Confidentiality

Maintain strict confidentiality regarding all patient and staff information. Share information only with authorised individuals in line with Practice policies and data protection regulations.

Health & Safety

Promote and maintain health, safety, and infection control in accordance with Practice policies and procedures. Identify and report risks or hazards promptly. Maintain a clean and safe work environment and participate in mandatory infection control training annually.

Equality, Diversity & Inclusion

Uphold and promote the equality, diversity, and rights of patients, carers, and colleagues. Treat everyone with dignity and respect, ensuring a welcoming and inclusive environment.

Personal & Professional Development

Engage in ongoing training and development activities, including annual performance reviews. Maintain a personal record of learning and development. Support the development of others by sharing knowledge and demonstrating tasks.

Quality Improvement

Proactively identify and report issues or risks that may impact service quality. Reflect on personal and team performance to drive improvements. Work collaboratively with internal and external teams to support patient care. Manage time and resources efficiently to contribute to effective service delivery.

Communication

Communicate effectively with team members, patients, and carers to ensure high-quality care and smooth operations. Recognise and accommodate diverse communication needs, such as the use of sign language.

Service Implementation

Apply and adhere to Practice policies, standards, and guidance in daily tasks. Participate in discussions and audits to improve services and performance.

Requirements

Previous experience in a healthcare or medical practice setting (desirable). Familiarity with EMIS Web or similar electronic medical record systems (desirable). Excellent interpersonal and communication skills. Strong organisational and time management abilities. Ability to multitask and remain calm in a fast-paced environment. Knowledge of medical terminology and patient confidentiality protocols.
If you have any queries, please feel free to contact Chris Gumble, the surgery practice manager on: swlicb.adminmayfield@nhs.net

We look forward to seeing your application.

Job Type: Full-time

Pay: From 24,441.00 per year

Benefits:

On-site parking Sick pay
Schedule:

8 hour shift Monday to Friday
Application question(s):

Have you worked in a medical setting before?
Work Location: In person

Application deadline: 17/08/2025
Reference ID: Mayfield August 2025