Job Description

JOB DESCRIPTION Accountable to:

The Partnership Responsible to: The Practice Manager MAIN PURPOSE OF THE POST To be part of the reception team which contributes to the smooth running of the practice by being the first point of contact for our patients. Main Duties 1. To act as a point of contact for patients needing to be in touch with the surgery, either by telephone or face to face. 2.



To maintain a good relationship between staff and patients, by showing sensitivity to the needs of others. 3. To maintain total confidentiality regarding information about patients and ensure that all patients are treated in a courteous and respectful manner. 4.

Assist in the smooth running of the surgery by:

- Dealing with patients politely and efficiently when they contact the practice. - Answering general queries, making appointments and recording messages accurately. - Booking patients into the GP triage if urgent on the day. Other duties will include: - Ensure all PC are switched on and ready for the start of the day - Opening and distribution of post - Scanning documents into the clinical system - Preparation of prescriptions - Data entry for new registrations - Tidying reception/admin office at the end of the day - As far as possible maintain a clear desk policy - Notify your line manager if you become aware of any faults - Covering other staff when they are on holiday or sick leave, including some Extended Opening Hours.



Personal Development Attend training as relevant to the post Health and safety Work with the practice management to achieve a healthy and safe environment and to take care of yourself and others. Equality and diversity Support the practices vision of promoting a positive approach to diversity and equality of opportunity. No smoking policy This practice operates a no smoking policy within all its premises and grounds Substance misuse This practice operates a Substance Misuse Policy.