Job Description

Job Title: Patient Care Navigator (Receptionist)

Location: Stroud

Employment Type: Full-Time, Permanent

Join Our Friendly and Supportive Team in the Heart of Stroud

We are a fast-paced, well-established GP practice looking for a reliable and motivated individual to join our Care Navigation/Reception Team as a Patient Care Navigator. This is a permanent, full-time position that plays a vital role in ensuring our patients receive timely and appropriate access to healthcare services.

Please note: Students and previous applicants need not apply.

Working Hours:

The role includes early starts from 7:45am and late finishes up to 6:30pm on a rota basis. Flexibility is essential, and occasional cover may be required during staff absence.

Key Responsibilities:

Handle a high volume of incoming patient calls in a professional and efficient manner Accurately update and maintain patient records Signpost patients to the most appropriate healthcare professional Manage appointment bookings Process new patient registrations Provide administrative support to GPs, nurses, and other healthcare professionals Manage repeat prescription requests and ensure accurate record-keeping Maintain patient confidentiality and adhere to data protection policies Participate in ongoing training and development Perform general administrative duties as required

What We're Looking For:

Excellent organisational and administrative skills Strong ability to multitask and remain calm under pressure Polite, clear, and confident telephone manner Previous experience working with the public (ideally in a healthcare setting) Good IT skills, including Microsoft Office; experience with practice management software is desirable Ability to follow practice policies and procedures A strong team player who can also work independently Effective time management and prioritisation skills

Qualifications & Requirements:

GCSEs (or equivalent) in English and Maths Previous receptionist or administrative experience is desirable A willingness to undergo a DBS check Flexibility to provide cover during staff absence

Why Join Us?

We offer a welcoming and collaborative work environment, where your contribution truly makes a difference to the lives of our patients. You'll be supported by experienced colleagues and encouraged to develop your skills through training opportunities.

How to Apply:

Please submit your CV along with a

cover letter

explaining why you are interested in this role and what you would bring to our team. We look forward to hearing from you!

Job Type: Full-time

Pay: 12.21 per hour

Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Administrative : 1 year (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 31/07/2025
Expected start date: 07/07/2025