Job Description

Job Summary

Heathway Medical Centre is seeking an experienced and dynamic Reception Manager to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This role requires strong leadership skills, experience in a GP practice, and proficiency with the EMIS system. The position offers a competitive salary, professional growth opportunities, and a supportive work environment. Working hours are Monday to Friday, Starting late morning and typically finishing at 18:30, excluding bank holidays

Key Responsibilities:

Leadership & Management:

Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale. Acting as a hands-on troubleshooter where required.

Patient-Focused Care:

Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.

Appointment & Workflow Management:

Expertly manage the appointment system, ensuring efficient patient flow and timely service. ensure all objectives & tasks are carried out efficiently & on time by Reception team

Staff Development:

Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.

IT & Admin Expertise:

Utilize and oversee systems like EMIS, ensuring data accuracy and efficient processing of patient information.Oversee and manage all administrative tasks completed by the reception team such as the emails, incoming/outgoing post, scanning of documents to patient records, issuing of patient prescriptions, the upkeep of notice boards and receipt of incoming deliveries

Collaboration:

Work closely with the Practice Manager, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.

Quality Control:

Maintain high standards of patient service, managing feedback, and continuously improving procedures.

Deal with complaints:

Be the first point of contact for any complaints that come into the surgery

Oversee premises:

the patient areas such as reception, waiting room, consulting rooms & corridors

What We're Looking For:

Leadership Experience:

A proven track record in a leadership role, ideally in a GP practice or healthcare setting.

GP

Reception Experience:

At least 3 years of experience as a GP receptionist, with a deep understanding of practice operations and patient care.

EMIS & IT Proficiency:

Strong hands-on experience with the EMIS clinical system and other relevant IT systems.

People Skills:

An approachable, calm, and reliable individual who thrives in a team environment and can maintain composure under pressure.

Problem-Solving:

The ability to adapt quickly and make sound decisions, especially in busy and challenging situations.

Flexibility:

A willingness to cover shifts and adapt to changing schedules when necessary.

Perks & Benefits:

NHS Pension Scheme Enrollment

Professional Growth Opportunities

within our supportive and dynamic team Practice Group

A Welcoming and Tranquil Work Environment

Leadership Role in a Progressive Practice

If you're ready to take the next step in your career and lead a dedicated team in a practice committed to excellence in patient care, we'd love to hear from you!

Apply today and help shape the future of patient services at Heathway Medical Centre!

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Free flu jabs Free parking On-site parking
Application question(s):

Are you currently living in UK
Experience:

Working in GP surgery: 2 years (required) working on EMIS clinical system: 1 year (required) Patient care: 2 years (required) Front desk: 1 year (required) Leadership: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: RM123