Job Description

Reception Manager

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Front of House - New Park Manor Hotel

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Contract:

Permanent

Salary:

31,364 per annum plus service charge and benefits

About Us:

Part of the Luxury Family Hotel Group, New Park Manor is in the heart of the New Forest and offers families a place to explore the enchanting woodland, spot the resident deer and ponies, and relax in the spa, allowing our guests to reconnect with nature and each other, and as for our team? We are dedicated to creating an inspiring space that is fun, all-inclusive, professional, and rewarding - just as a career in hospitality should be!

The Role:

We are now seeking a dedicated and experienced Reception Manager to join our lovely team where you will have full accountability for leading our dedicated Reception team and delivering impeccable family stays that are both magical and memorable. You will oversee all aspects of guest interactions and reservations, ensuring an exceptional guest experience as soon as our guests arrive!

This a permanent full time position at 40 hours per week (including weekends), with an annual salary of 31,364 - plus generous service charge and a brilliant benefit package.

Key Responsibilities:

Oversee all guest interactions, including check-ins, check-outs, enquiries, and special requests, ensuring a personalised and memorable experience. Coordinate room reservations, and monitor occupancy levels, maximising revenue and guest satisfaction. Manage and supervise the Reception team, providing leadership and guidance. Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services. Ensure all financial transactions related to FOH operations are accurate with full responsibility for the departmental budget, including payroll.

To succeed in this role we are looking for:

Previous Reception experience is essential and ideally from within the hospitality industry, preferably in a luxury hotel or resort environment.

Strong leadership and team management skills with excellent communication and interpersonal skills.

Charisma, an engaging personality with a passion for hospitality and excellent service.

Ability to interact with all guests, and to have fun, engaging with our younger guests.

Strong organisational and time management skills, with the ability to prioritise tasks, and handle challenging situations with professionalism.

Competent level of IT proficiency

Flexibility to work evenings, weekends, and holidays as required.

Why work with us?

Training and development

is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award-winning, hospitality specific apprenticeship providers. An

extra day's holiday for your birthday

EarlyPay

- Need to access some of your monthly salary a little early sometimes? No problem!

Cycle to work scheme

Help@Hand

- Our online health and wellbeing service - Get same day remote GP appointments, Mental Health support and Physiotherapy on us.

Life Assurance Benefit

for peace of mind for your loved ones.

Enhanced Maternity and Paternity packages

Want to give back but never have the time? We will give you a

paid day off for any volunteering

or fundraising you would like to get involved in once a year

The LFH Benefit Hub

- Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers

50% off Food and Beverage and the Spa

across Luxury Family Hotels. Incredible

discounted hotel stays

for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group,

New Park Manor

is located in the heart of the New Forest and offers families a place to explore the enchanting woodland, spot the resident deer and ponies, relax in the spa and gives the opportunity for guests to reconnect with nature and each other.


We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding - just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.