Job Description

Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner.

Dealing with requests for appointments.

Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.

Receiving and processing visit requests.

Explain practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed.

Advise patients of relevant charges for non-NHS services, accept payment and issue receipts.

Respond appropriately to queries and requests from patients and visitors.

Participate in the rota to cover annual flu clinics. Covering at least one session held on Saturdays.

Provide cover for colleagues during annual and sickness absence.

Making appointments.

Receiving and processing visit requests.

Taking messages and dealing with them in the relevant manner.

Making telephone calls as requested, including ordering ambulances.

Follow the procedure to divert the telephone system as and when necessary.

Directing patients to most appropriate service using protocols and guidance.

Extraction of medical records for appointments, visits, clinics or as requested.

Filing of medical records, letters, reports.

Operation of computer for appointments system, etc.

Maintaining tidiness of reception and waiting areas.

Franking post and delivery to the post office.

Ensuring the building is checked and secured before leaving in the evening.

To have responsibility for the health and safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with the Practices health and safety policy.

Maintain good working relationships with other members of the practice/primary care team and staff from other agencies.

To identify training needs of self and participate in relevant education/training programmes.

To attend staff meetings as required.

To undertake such duties as may be required from time to time, as are consistent with the responsibilities of the grade and the individuals level of competence.

Dealing with prescription queries and issuing repeats.

20 Hours

Working days:

Monday- 8.00-18.30 (8.00-12.00 and 14.00-18.30)

Tuesday- OFF

Wednesday- 8.00am-12.30pm

Thursday- OFF

Friday- 11.00am-18.30pm

Job Types: Part-time, Permanent

Pay: 12.43 per hour

Benefits:

Company pension
Work Location: In person

Application deadline: 24/11/2025