Job Description

We are looking for an enthusiastic and highly organised Medical Receptionist to join our fast-paced reception team. This role is ideal for someone with strong communication skills, a patient-focused approach and the ability to multitask effectively in a busy healthcare environment.
As the first point of contact for patients, visitors, and healthcare professionals, you will play a crucial role in ensuring the smooth operation of our front desk. You will handle high volumes of incoming enquiries, both in person and over the phone, requiring a calm and professional manner. Additionally, you will need to learn, retain and accurately share complex information regarding services, procedures, and patient pathways.
Main duties of the job

• Manage a fast-paced reception desk, handling high volumes of patient and healthcare enquiries efficiently and professionally.
• Process incoming correspondence from hospitals, community services, and other healthcare providers, ensuring patient records remain up to date and clinicians are well informed.
• Schedule and coordinate appointments, ensuring optimal patient flow while managing multiple demands.
• Respond to queries with clarity and accuracy, signposting patients to the appropriate services when needed.
• Handle prescription requests, referrals, and administrative duties while maintaining strict confidentiality.
• Demonstrate excellent problem-solving skills, dealing with urgent situations calmly and effectively.
• Work collaboratively as part of a team to support the overall smooth running of the practice.

About us
Cranleigh Medical Practice is a leading healthcare provider committed to delivering high-quality patient care in a supportive and professional environment. We serve a diverse community, offering a wide range of medical services, from routine check-ups to specialized treatments. Our team includes experienced doctors, nurses, and administrative staff, all working together to ensure every patient receives personalized and compassionate care.
At Cranleigh Medical Practice, we foster a collaborative and inclusive atmosphere. Our staff members are passionate about their roles and dedicated to continuous professional development. We encourage open communication and teamwork, creating a positive and respectful work culture. This enables our team to provide the best possible care while maintaining a healthy work-life balance.
Working with us means being part of an organization that values both individual contributions and team success. We offer competitive benefits, opportunities for career advancement, and a supportive environment that encourages professional growth. Whether youre just starting your career or looking for a new challenge, Cranleigh Medical Practice offers a rewarding and fulfilling experience.
Details
Date posted
19 September 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Flexible working
Reference number
A0123-25-0002
Job locations
18 High Street
Cranleigh
Surrey
GU6 8AE
Job description
Job responsibilities

• Full-time position (4 working days per week).
• Three days: 08:00 18:30, with a 20-minute paid coffee break and a 1-hour unpaid lunch break.
• One day: 08:00 17:30, with the same break structure.
• Generous annual leave 5 weeks holiday entitlement.

Job description
Job responsibilities

• Full-time position (4 working days per week).
• Three days: 08:00 18:30, with a 20-minute paid coffee break and a 1-hour unpaid lunch break.
• One day: 08:00 17:30, with the same break structure.
• Generous annual leave 5 weeks holiday entitlement.

Person Specification
Experience
Essential

• Proven experience in a reception or administrative role, preferably within a healthcare setting.
• Ability to quickly learn, retain, and share complex information related to medical services and procedures.
• Exceptional telephone and face-to-face communication skills, with a professional and empathetic approach.
• Strong IT proficiency, including the ability to adapt to new systems and software.
• Excellent organisational skills with strong attention to detail and accuracy.
• Ability to multitask effectively under pressure while maintaining a high standard of service.

Person Specification
Experience
Essential

• Proven experience in a reception or administrative role, preferably within a healthcare setting.
• Ability to quickly learn, retain, and share complex information related to medical services and procedures.
• Exceptional telephone and face-to-face communication skills, with a professional and empathetic approach.
• Strong IT proficiency, including the ability to adapt to new systems and software.
• Excellent organisational skills with strong attention to detail and accuracy.
• Ability to multitask effectively under pressure while maintaining a high standard of service.

Skills Required