Job Description

At College Surgery Partnership, we pride ourselves on delivering a high standard of care to our patients. Our friendly and dedicated reception team is vital to this goal. We are now looking for additional

Medical Receptionists

to join our professional and supportive team.

COLLEGE SURGERY PARTNERSHIP JOB DESCRIPTION

JOB TITLE

: MEDICAL RECEPTIONIST

LOCATION

: COLLEGE SURGERY PARTNERSHIP

RESPONSIBLE TO

: RECEPTION TEAM LEAD

Job Overview

As a Medical Receptionist, you will be the first point of contact for our patients and visitors. You will work within a busy and dynamic reception team to deliver a high-quality and professional front-line service in line with practice policies and procedures.

Key Responsibilities

Reception Duties

Greet patients and visitors warmly and respond to enquiries efficiently. Manage appointments using

System One

Guide new and temporary patients through registration procedures. Take payments as required and issue receipts. Handle incoming and outgoing post. Open and close the premises when Rota requires. Assist with general admin tasks including photocopying, printing, and document handling.

Telephone Duties

Answer and manage incoming calls promptly and professionally.

Administrative & Specific Duties

Process repeat and acute prescription requests. Complete daily Pathlink allocation, process emails, and manage uncollected scripts. Perform monthly script returns and manage script records. Order stationery and printer supplies. (Bradninch site only) Manage prescription payments and handouts.

What We're Looking For

Essential Personal Qualities

Reliable, adaptable, and flexible with working hours Polite, courteous, and patient with strong interpersonal skills Resilient under pressure and able to manage a fast-paced environment Professional appearance and demeanor Strong IT skills and confidence using electronic systems A calm, compassionate, and organised approach to work Absolute discretion and understanding of confidentiality requirements

Desirable Skills & Experience

Previous customer service experience (essential) Experience in a medical or NHS setting (desirable but not essential - full training provided) Familiarity with

System One

(desirable)

Additional Information

You must be able to work at our

main site in Cullompton

and provide cover at our

branch sites

when required. Hours available include a mix of

early mornings and late finishes

, shared fairly across the team. On-the-job training and mentoring included.
Closing date: 25.11.2025

Interviews to be arranged.

Job Type: Part-time

Pay: From 12.21 per hour

Benefits:

Company pension On-site parking
Work Location: In person