Job Description

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Code data on the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area always Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested In addition to the primary responsibilities, Receptionist may be requested to: In addition to the primary responsibilities, Receptionist may be requested to: Support administrative staff, providing cover during staff absences Action incoming emails and correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Produce, maintain and participate in the receptionist rota for lunch and out of hours cover Deputise and support during periods of absence Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Identify and provide team training where required Support in producing and maintaining the duty rota Support the Practice Manager with all Patient Participation Group related matters Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room