Job Description

To be the first point of contact between the Practice and its patients, their carers and other callers, providing a courteous and efficient reception service. To support the smooth running of the Practice by providing an efficient and effective administrative service to the GPs and their patients. To facilitate effective communication between patients, members of the Practice team, community services, secondary care and other associated healthcare agencies.

Job Responsibilities:

Reception

o Maintaining a courteous, efficient, and confidential service to all patients and visitors both over the telephone and in person. Dealing with all enquiries and requests, acting as appropriate. o Day to day organisation of the reception, waiting room and associated areas.


o Day to day administration of the appointments system, booking all appointments and home visits in accordance with Practice protocols.


o Taking messages for doctors and other clinicians, ensuring that all necessary details are obtained, messages are recorded accurately in the appropriate place and followed up.


o Taking orders for and giving out repeat prescriptions.


o Unlocking and locking up and securing the premises in line with agreed procedures.


o Ensuring appropriate handover to incoming colleagues, including any urgent or unresolved matters


o Have a working knowledge of telephone system during and out of hours.


o Responsible for AccurX


o Opening and distributing incoming mail. Processing outgoing mail.


o Maintain and manage reception Tasks


o Provision of refreshments for staff and visitors, as required. Keeping the kitchen area clean and tidy.


o Filing and retrieving paperwork, as required.


o Processing repeats prescriptions in accordance with Practice guidelines.


o Processing change of address and personal details.


o Checking generic E-mail.


o Arrange ambulance or other patient transport as required.


o Calculating and inputting results from Home BP monitors.

General Responsibilities:

Confidentiality While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers. Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks, when identified.

Safeguarding:

Recognise the signs, symptoms and categories of child and vulnerable adult abuse. Be aware of local policies, procedures and points of referral. Understand other practitioners and agencies roles and legal issues.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:




Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to, and of, the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

Participation in an annual individual performance appraisal, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Maintaining continued education by completing Mandatory training Attending any Practice meetings and in-house training sessions which are appropriate to your role, even if these take place outside of your normal working hours.

Working Patterns:

Mon - Fri full time, across 3 different working pattern shifts which are confirmed every two weeks.









Hours: 37.50 per week



About the employer:


The South Lawn Medical Practice are made up of a friendly, dedicated team committed to providing excellent health care. Our doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We offer appointments for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. Our practice also takes part in high quality medical research, which helps to improve the health and wellbeing of our patients.



Requirements and Prospects:


Computer skills Good communication Team player Wanting to do the best for our patients


Sympathetic Trustworthy Reliable


Training Provided:


You will attend Exeter College one day a week working towards the Level 2 Step into Business apprenticeships.



Additional Information: