Job Description

Hours for this post : 21.5 hours per week.

Monday 9.30am -7pm ( 1 hour for lunch)

Thursday 9.30am -7pm ( 1 hour for lunch)

Friday 1.30pm - 6.30pm

If you are unable to commit to the specified hours please do not apply for this position

Job Summary

The Receptionist /Patient Care Coordinator plays a pivotal role in ensuring a seamless and positive experience for patients within our healthcare facility. This position involves managing patient interactions, coordinating care, and supporting the clinical team to enhance patient satisfaction and operational efficiency. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care.

Responsibilities

The role of Receptionist will include, but not limited to, the following:

Timely processing of large volumme of patient online requests and care navigating as appropriate.

Answering Incoming telephone calls

Dealing with all patient requests and queries

Processing of prescription requests

Answering email queries

Handling complaints at the first point of contact

Dealing with Patient queries at the reception Front Desk

General administrative duties .

The role will mean you are the first point of contact with patients and will be a representation of our practice therefore efficient customer service is essential. You will be required to handle an extremely large volume of online e-consultation requests and calls and care navigate as appropriate.You must have the ability to remain calm under pressure whilst continuing to work to a high standard and level of accuracy. You must treat all patients with respect and have a good level of empathy and understanding always remaining polite and professional.

Duties will also include ensuring all incoming correspondence, actioned and processed in a timely manner . You will be required to provide general assistance to the Practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.

All staff are required to comply with Practice safeguarding policies.

All staff are required to complete mandatory E-learning training .

Experience

Previous experience in a healthcare setting or office environment is preferred. Strong organisational skills with the ability to multitask effectively in a fast-paced environment. Excellent verbal and written communication skills, demonstrating a high level of professionalism. Good knowledge of Computer systems, Microsoft word and email systems. A compassionate attitude towards patient care and a commitment to enhancing the patient experience are essential. strong work ethic with good timekeeping skills
This role offers an opportunity to make a meaningful impact on the lives of patients while working within a supportive team environment. If you are passionate about patient care and possess the necessary skills, we encourage you to apply for this rewarding position.

Please send CV to Julie Gulliver, Practice Manager

burtoncroft.recruitment@nhs.net

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

On-site parking
Experience:

providing care: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person