Job Description

ABOUT THE ROLE

This role is based at Meden Medical Services, the post-holder will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The role consists of a variety of administrative duties to assist the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team when required. The post-holder will facilitate effective communication between patients, members of the primary health care teams, secondary care, and other associated healthcare agencies. As a patient facing role the post holder will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

KEY RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Supervisor/Practice Manager, dependent on current and evolving practice workload and staffing levels:

Maintaining and monitoring the practice appointments system Processing requests for appointments via the telephone or online systems to ensure callers are directed to the appropriate healthcare professional Processing and distributing incoming correspondence in paper format or electronically. Taking messages and passing on information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include: Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload, and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will: Apply practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

KEY REQUIREMENTS

GCSEs in Mathematics or English grade C or above, or equivalent Practical experience of working with others Experience of customer service Good communication skills (Written and Oral) Ability to handle situations of potential conflict Interpersonal skills Performing under pressure

JOB LOCATION

Meden Medical Services

Warsop Primary Care Centre,
Church Street,
Nottinghamshire,
NG20 0BP

Job Types: Part-time, Permanent

Pay: 12.31 per hour

Expected hours: 18.5 per week

Work Location: In person