Job Description

2 Positions available with hours between for 16-20.5 hours per week

We are looking for an enthusiastic person with previous customer service experience to join our friendly and hardworking GP Surgery team based in West Bridgford, Nottingham.

The role includes front of house reception duties, answering telephone calls and providing support to the wider Practice team when required. Training will be provided in prescription request management for the right candidate.

The successful candidate will be able to demonstrate the following skills and experience:

Previous customer service experience Excellent communication skills, both on the telephone and face to face Ability to use word, excel and computer systems Enthusiasm to undertake a variety of tasks Able to prioritise tasks and organise their workload Attention to detail Willing to learn
GP Practice experience is desirable however, training and support will be provided for all aspects of this challenging, yet rewarding, role.

The successful candidate will report to the Practice Manager.

The role is subject to a three month probationary period.

Responsibilities:
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to the appropriate person or department
- Provide general administrative and clerical support
- Schedule appointments and manage calendars
- Receive, sort, and distribute mail
- Perform data entry and maintain accurate records
- Handle sensitive information in a confidential manner

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

We offer competitive pay based on experience, a very good NHS pension and onsite parking.

If you meet the qualifications outlined above, please submit your CV for consideration. We look forward to reviewing your application.

Job Types: Part-time, Permanent

Pay: From 12.25 per hour

Benefits:

Company pension Free parking On-site parking
Work Location: In person

Application deadline: 08/02/2026