Job Description

We are looking to recruit an enthusiastic and committed receptionist to join our friendly team during maternity leave. The post is for part time 22 hours per week. We are ideally looking for someone with excellent interpersonal skills and experience with dealing with the general public. Delivering high quality services is essential.
Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way. Dealing with patient enquiries both over the telephone and on the front desk. Computer literacy is essential and full training will be given as appropriate.
Rate of pay is to be discussed and will be offered membership of the NHS pension scheme.
Main duties of the job
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks which will be dependent upon factors such as workload and staffing levels.

• Maintaining and monitoring the practice appointment system
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.
• Signpost patients to the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Taking messages and passing information on
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Input data into the patient's healthcare records as necessary.
• Calling patients and booking in their monthly / quarterly / yearly checks
• Receiving samples from patients as appropriate ready for collection from the hospital

About us
Hill Top Medical Centre is a large friendly teaching / training practice with a multi-disciplinary team of other dedicated and highly skilled healthcare professionals comprising of 2 GP Partners, 2 Salaried GP's and 1 long term P/T Locum GP, 1 Lead Nurse, 2 Locum Nurses, 1 Locum Paramedic, 1 HCA and 1 P/T Locum HCA. 1 Lead Pharmacist,1 Pharmacy Technician, and 1 P/T Locum pharmacist.
Alongside we have a large administration team to support patients and the work undertaken in surgery, which the successful applicant will be a part of.
We are CQC rated GOOD in all 5 areas.
Details
Date posted
31 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
52 weeks
Working pattern
Part-time
Reference number
A1004-24-0000
Job locations
15 Hill Top Road
Oldbury
West Midlands
B68 9DU
Job description
Job responsibilities
Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service of healthcare professional in a courteous, efficient and effective way.
Chaperone for patients / clinical staff
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Job description
Job responsibilities
Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service of healthcare professional in a courteous, efficient and effective way.
Chaperone for patients / clinical staff
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person Specification
Qualifications
Essential

• Qualifications
• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent communication skills.
• Clear, polite telephone manner.
• Effective Time Management.
• Ability to work as a team member.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedures.
• Polite and confident.
• Flexible and co-operative.
• Motivated.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.
• Previous experience working with EMIS WEB would be desirable
• Previous experience working with DOCMAN 10 would be desirable

Desirable

• GCSE Mathematics & English (C or above)

Experience
Essential

• Experience of administrative/receptionist duties/ customer services

Desirable

• Experience of working in a health care setting.
• Experience working with EMIS WEB would be desirable
• Experience working with DOCMAN 10 would be desirable

Person Specification
Qualifications
Essential

• Qualifications
• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent communication skills.
• Clear, polite telephone manner.
• Effective Time Management.
• Ability to work as a team member.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedures.
• Polite and confident.
• Flexible and co-operative.
• Motivated.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.
• Previous experience working with EMIS WEB would be desirable
• Previous experience working with DOCMAN 10 would be desirable

Desirable

• GCSE Mathematics & English (C or above)

Experience
Essential

• Experience of administrative/receptionist duties/ customer services

Desirable

• Experience of working in a health care setting.
• Experience working with EMIS WEB would be desirable
• Experience working with DOCMAN 10 would be desirable