Job Description

Main Purpose of Job:

Receive, assist and navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

Reception Duties: Ensure an effective and efficient reception and care navigation service is provided to all patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Undertake administration tasks as allocated on rota.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient in line with Practice protocol.

Take action on clinicians' requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Opening up/locking of the premises and maintaining safety in accordance with practice protocols.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Monday to Friday shifts 8.00 am to 6.30pm. One full day off per week. No weekend shifts. Excellent NHS Pension scheme offered.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 30 per week

Benefits:

Company pension
Work Location: In person

Reference ID: CEM/reception
Expected start date: 02/02/2026