Job Description

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION SUPERVISOR

Job summary

Due to staff change we have a Receptionist vacancy based at our St Leva Surgery site. This post is for 31 hours per week (we would consider splitting these hours between 2 people).

Flexibility to work overtime e.g. to cover for colleagues on annual leave is essential.

This role is on a rolling 4 week rota and includes working1 Saturday Morning in 6.

OPEN TO NEW APPLICANTS ONLY.

We are looking to appoint as soon as possible.

Our Reception teams provide an efficient and effective receptionist service to staff and patients.

Working with a great team, you need to be flexible, approachable and tolerant to the challenges of working with a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy!

We love cake and a good social event.

Main duties of the job

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

About us

You will work with a large team, some of whom work across both our sites. All staff are valued and all have a role to play in patient care.

The NHS has its challenges and we work hard, often with the frustration of limited resources but we also make the best of the resources and still have the flexibility to take a different approach if we believe that is right.

We expect a level of flexibility and we give flexibility with the remit of the role. Give and take is key to making it work. Humour is important and it carries us through the more challenging aspects.

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Logging in new notes received Pulling notes and deducting patients and forwarding to Health Authority Summarising of new notes received within the appropriate timescale Advise patients of relevant charges for private services, accept payment and issue receipts for same Have working knowledge of telephone/fax system Registering of new patients, collating information that may be required prior to notes arriving Directing complaints in the appropriate manner Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Any other tasks allocated by managers/partners General Duties: Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements. Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters. The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary. This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager

Person Specification

Qualifications

Essential

Education - General education to GCSE level or appropriate compensatory experience

Desirable

GCSEs (or equivalent) in English & Maths

Experience

Essential

2 yrs dealing with the public; clerical duties & telephone work

Desirable

Receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adelaide & St Levan Surgery

Address

St Levan Surgery

350 St Levan Road

Keyham

Plymouth

PL2 1JR

Pay

Starting pay is 12.21 per hour. This will be reviewed depending on experience.

Application deadline:

19/9/25. We plan to interview in the week beginning 22/9/25. We reserve the right to close this listing early.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 31 per week

Benefits:

Company pension
Work Location: In person