Job Description

Job summary

Are you an experienced Senior Receptionist with System-One expertise, looking for a rewarding part-time role in a friendly GP practice? Join our team at St Peters Surgery, Woolston for 31.5 hours per week (over 5 days) to coordinate and deliver our vision for outstanding healthcare.

We are looking for a proactive, patient-focused professional who thrives in an innovative and fast-paced environment with.

Excellent communication and organizational skills

Experience in a healthcare or customer service role (preferred)

A proactive, compassionate approach to patient care

Ability to multitask and work in a fast-paced environment

We offer:

A supportive, team-oriented work culture

Opportunity to make a real difference in patients' lives by working with a diverse holistic primary care team.

Competitive salary

Training and career development opportunities

Your Weekly Work Schedule

Enjoy a balanced part-time timetable with consistent hours across 5 days per week:

Mondays to Thursday : 0800 - 1500

Fridays: 1300 - 1830

Perfect for those seeking work-life balance without compromising on a rewarding NHS role

Key Duties

Ensure the timely and effective management of patient appointments, registrations, and enquiries efficiently using System-One.

Ensure coherence and compliance with GDPR in the practice team.

Coordinate and support all operational functions in the practice acting as the interface between partners / management and the patient navigator team.

Ensure timely and accurate processing of prescriptions, referrals, and administrative tasks

Support and enable the team to provide exceptional, compassionate service as the first point of contact.

Ideal for an experienced System-One user who enjoys a patient-focused, fast-paced role in a friendly GP setting.

About us

We are a small, friendly GP practice in the heart of Southampton, dedicated to providing high-quality, innovative and holistic personalised patient care. Our close-knit team includes:

2 GP Partners (providing clinical and business leadership)

1 Finance Manager

1 Partner Support (Executive assistant functions)

3 Salaried GPs

2 Prescribing ANPs

1 Practice Nurse

2 Mental health Nurses

1 Physio

2 GP Assistants

1 Health Care Assistant

I Pharmacy Technician

1 Health and Wellbeing Coach

1 Social Prescriber

1 Care Coordinator

1 Counsellor and several trainees

7 Patient Navigators

We also have an Acute Visiting team and an Enhanced Health to Care Homes team which delivers care and clinical support to our housebound patients and those in care / nursing homes.

Our work culture

Professional yet friendly, with a strong emphasis on team work, mutual respect and prioritising patient values. We take pride in our efficient but caring approach, where every team member's contribution matters.

Perfect for professionals who want to make change for the better while enjoying a balanced, collaborative workplace.

Job description

St Peters Surgery is a small, friendly NHS GP practice which is growing rapidly, we currently have 7200 patients (2100 increase in 2 years). We are dedicated to delivering exceptional patient care. Our close-knit team values professionalism, kindness, and teamwork in a supportive environment.

The Role

We're seeking an experienced Senior Patient Navigator with System-One expertise to be the welcoming face of our practice. You'll lead our front desk operations, ensuring smooth patient interactions and efficient administrative support.

Key Responsibilities

Patient Services: Manage appointments, registrations, and enquiries via phone, in-person, and online using System-One.

Administration: Process prescriptions, referrals, and patient records accurately, maintaining strict GDPR compliance.

Team Coordination: Work closely with the GPs, nurses, and admin staff to ensure seamless daily operations.

Problem-Solving: Handle patient queries with empathy and resolve issues promptly.

Leadership: Support and guide reception and administrative team.

Essential Skills & Experience

Proven experience as a GP receptionist, with expertise in System-One (non-negotiable).

Strong organisational skills and attention to detail.

Excellent communication friendly, professional, and calm under pressure.

Ability to multitask in a fast-paced environment.

Understanding of NHS processes and GP practice workflows (desirable).

Person Specification

Experience

Minimum 2 years' experience in a GP practice reception/administrative role (3+ years preferred).

Proven expertise using System-One (demonstrable experience required).

Experience handling NHS processes (e.g., appointments, registrations, prescriptions).

Minimum 2 years' experience in a GP practice reception/administrative role (3+ years preferred).

Proven expertise using System-One (demonstrable experience required).

Experience handling NHS processes (e.g., appointments, registrations, prescriptions).

Skills & Abilities

Exceptional communication skills polite, clear, and empathetic with patients and colleagues.

Strong IT skills, including System-One, Microsoft Office, and GP practice software.

Organisational skills ability to prioritise tasks efficiently in a fast-paced environment.

Accuracy & attention to detail, especially when managing patient records and data.

Problem-solving able to handle patient queries calmly and professionally.

Reliable, punctual, and adaptable.

Team player with a positive, proactive attitude.

Respect for confidentiality and GDPR compliance.

Professional demeanour, even under pressure.

1) Good IT skills.

2) Familiarity with SystmOne reporting tools or template customisation.

3) Experience supervising or mentoring junior staff.

4) Knowledge of SystmOne or other GP clinical systems.

Qualifications

GCSEs (or equivalent) in English and Math's at grade C/4 or above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

St Peters Surgery

49-55 Portsmouth Road

Woolston

Southampton

SO19 9RL

Job Types: Part-time, Permanent

Pay: From 13.25 per hour

Expected hours: 31.5 per week

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person