Job Description

Overview

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will serve as the first point of contact for our patients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a busy general practice environment.

Responsibilities

Dealing with high volume contacts, mainly initiated by the Patient by telephone and when coming into the practice plus using the online booking programme, Rapid Health, in an efficient and courteous manner, putting patients at ease and providing clear concise information. Deal with patient enquiries face to face and via the telephone. Take clear and concise notes of patient interactions ensuring these documented accurately in EMIS WEB clinical software tool. After appropriate training, triage patient's submissions using a variety of questioning techniques in order to develop a full picture of the nature of the patient's problem and signpost the patient to the appropriate care. Identify potentially serious problems and bring those to the immediate attention of the correct clinician; i.e. Duty Doctor, GP, Nurse Practitioner etc. Building and maintaining strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a scarce resource to be used appropriately. Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice. Deal appropriately with instructions and queries from clinicians and outside agencies. Supporting patients who have been unable to use the online booking platform for any reason and offering advice and help to those who may be reluctant to use the system.

Experience

Proven experience in an administrative or receptionist role within Primary Care or Community Health is preferred. Proficiency in using computer systems, including Microsoft Office. Strong organisational skills with the ability to prioritise tasks effectively. Excellent verbal and written communication skills. A keen attention to detail and a commitment to maintaining high standards of work. Flexibility to swap shifts dependent on Business needs - sometimes at short notice. Have empathy and the ability to work under pressure.
Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 25 per week

Language:

English (required)
Work Location: In person

Reference ID: RecKGM