Job Description

Overview

Brunswick Health Centre has recently relocated to a newly refurbished building in Phillips Parade, Swansea and we are looking for an enthusiastic, flexible and motivated receptionist. The practice serves a population of approximately 6000 patients and is a supportive and friendly environment.

Our reception team are the first point of contact for service users, they also have an administrative role and assist in the handling of clinical records and prescriptions.

No previous experience is required but the successful candidate should have a passion for helping others and teamwork. Your initial role will involve basic reception work, further training will be provided and career progression will be possible for candidates who demonstrate the skills and qualities we're looking for.

You will be expected to work in a busy environment with a range of people and professions. There may be times when you will be asked to work overtime to cover annual leave and sickness.

Duties

Be the first point of contact for our services users who contact us over the telephone, in person or the internet. Excellent communication, organisational and IT skills Process personal information confidentially as well as maintain and monitor the practice electronic appointments system. Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Assist clinical staff in the processing of prescriptions in accordance with Practice guidelines Receiving patients attending the surgery to consult with clinical staff Arrange transport to hospital for patients admitted as an emergency

General Administration

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers within the wider NHS. Taking messages and passing on information Ensure that the clinical system is operational at the start of each day and all computers are shut down at the end of the evening. Report any problems accordingly. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Providing clerical assistance to practice staff as required, including word/data processing, filing and photocopying. Ordering and monitoring of stationery and other supplies Keeping the reception area, notice boards, leaflet etc. tidy and presentable Cover sickness/annual leave and work reasonable overtime when required, this includes covering until 6-30pm when necessary. You may be asked to cover on a weekend during flu vaccine season Perform any other relevant and reasonable duties that may be requested by the practice manager / Salaried GPs or partners. Undertake statutory and mandatory training as required.

Medical Records Management

Processing repeat prescriptions in accordance with practice guidelines Handing completed repeat prescriptions to patient and checking names and address.

Consultation Room Preparations

Clearing and re-stocking of admin supplies in consulting rooms as required Consulting rooms prepared in readiness for each consulting session. Rooms are checked at the end of each consulting session and left tidy and secure.

Qualifications

- Proficient in using computers.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Previous experience in an administrative or receptionist role is advantageous but not essential.
- Familiarity with data entry processes and clerical duties is preferred.
- A positive attitude and willingness to learn are essential traits for success in this role.

Join us in creating a welcoming environment where you can grow your skills and contribute to our team's success!

Job Type: Part-time

Pay: 12.21-12.72 per hour

Expected hours: 20.5 per week

Benefits:

Company pension Free flu jabs Free parking On-site parking Sick pay
Education:

GCSE or equivalent (preferred)
Language:

English (required)
Work Location: In person

Application deadline: 28/11/2025
Reference ID: Receptionist in a GP Surgery