Job Description

Croft Hall Medical Practice, providing care for approximately 8,200 patients with a practice area that extends across the whole of Torquay and parts of Paignton. We employ a full range of professional medical and clerical staff and our large, spacious premises enable us to house additional services.

We are a forward-thinking, friendly, modern practice. Teamwork and mutual support are integral to our working practices.

We offer a friendly, supportive and 'no-blame' atmosphere. We consider optimising a positive environment for our colleagues is paramount

Main responsibilities consist of answering the telephone, front desk duties, booking appointments, issuing repeat prescriptions and general administration duties.

The duties and responsibilities listed here and to be undertaken by the reception team may vary from time to time and under direction of the Practice Manager, dependent on current and evolving changes, workload and staff levels:

Ensure an effective and efficient reception service is provided to patients and other visitors to the practice

Answer incoming telephone calls from patients and other healthcare professionals and dealing with their queries or signposting as appropriate, liaising with clinicians if necessary

Booking, cancelling or amending appointments via the clinical system

Processing and distributing incoming and outgoing mail

Support and assist clinicians as required

Typing, filing and retrieving paperwork, photocopying and scanning

Data entry, processing and recording information accurately

Communicate test results where appropriate, ensuring accuracy

Action tasks and emails set via the clinical systems and NHS email

Daily preparation of clinician rooms at the beginning and end of each day

Opening / closing of surgery premises and maintaining security in accordance with protocols

We are looking to recruit a new team member to cover Monday to Friday from 13:00 - 18:00

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 20 per week

Benefits:

Company pension On-site parking Store discount
Experience:

Primary Care: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person