Manage telephone calls and visitors into the practice and make sure these are handled professionally and efficiently. Book appointments and recalls ensuring sufficient information is recorded to retrieve relevant medical record. Ensure efficiency of appointment systems and monitor flow of patients into consulting and treatment rooms. Ensure that patients who need an urgent consultation are seen in a logical and non-disruptive manner.
Explain practice requirements and the facilities we have to offer to new patients and those seeking temporary cover, ensuring all formal procedures are completed. Respond to all queries and requests for assistance from patients and other visitors. Advise of private service charges, accept payment and issue receipts for same In conjunction with the dispensary ensure that requests for prescriptions are actioned where possible within 48 hours. *Issue medication to patients, checking items of medication against prescription and accepting payment where appropriate.
Ensure entitlement of all patients claiming exemption is current. Enter requests and information for Midwives, District Nurses, Health Visitors, CPN's, Counsellors, Physiotherapist etc. in relevant logs. *Action requests for ambulance transportation and record details appropriately.
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