Job Description

We are looking to recruit a receptionist for 16hours per week.

The role requires an enthusiastic, pleasant and friendly manner. The ideal candidate should be able to work efficiently and effectively in a very busy environment.

Responsibilities will include booking appointments, answering and making telephone calls, dealing with queries from patients, clinicians and other health professionals, prescription requests, photocopying, filing, processing new patient registration forms & undertaking general administration tasks.

I.T. experience is essential & previous experience in a GP practice could be advantageous, but full training will be provided.

Hours:

16 hrs pw

Anticipated Working Rota (After induction):

Tuesday - 1:30pm til 6:30pm Thursday - 1pm til 6pm Friday - 8am til 2pm

Shifts will be fixed, but swapping shifts is allowed. Shift pattern will be discussed and agreed with the successful candidates.

Please anticipate that the Friday working hours will change to 12noon til 6pm within 4 months of starting.
INDUCTION: During the 4 week induction, working pattern will likely be 9am til 3pm on Monday, Tuesday and/or Thursday.



Salary: 12.21ph Advert end date: 22/10/25 (May close earlier if interest is high) Interview Invites being sent: 23/10/25 Interviews: 30/10/25, 10am onwards. Date can't be moved. Start date: Immediate start available 5 weeks annual leave and Bank holidays pro rata. Birthday off if it falls on a working day NHS Pension
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: Receptionist

1. Job Purpose

The Receptionist serves as the first point of contact for patients and visitors, both in person and by phone. Acting as an ambassador for the practice, the post holder will provide a professional, efficient, and compassionate service, ensuring patients receive the right care from the right professional at the right time.

This role includes telephone triage and face-to-face reception duties, supporting smooth day-to-day operations of the surgery. The Receptionist will work closely with clinicians and other healthcare professionals to ensure efficient patient care and accurate management of appointments, referrals, and administrative tasks.

2. Key Duties and ResponsibilitiesPatient Communication and Support

Provide clear, accurate, and empathetic information to patients while maintaining confidentiality at all times. Communicate in a calm and reassuring manner, helping patients feel at ease and supported. Use appropriate questioning techniques (after training) to fully understand the nature of a patient's query or concern. Identify urgent or potentially serious issues and immediately alert the appropriate clinician (e.g., on-call GP, Nurse Practitioner). For non-urgent matters, agree on suitable appointment times and match patients with the most appropriate healthcare professional.

Service Knowledge and Patient Navigation

Develop a thorough understanding of the services available within the practice, cluster, and wider NHS/local health community. Guide patients to the most suitable service--whether internal or external--to best meet their needs. Use sound judgment to prioritise patient needs, distinguishing genuine urgency from non-critical cases. Demonstrate confidence, sensitivity, and assertiveness when handling patient enquiries.

Collaboration and Teamwork

Build effective working relationships with colleagues, clinicians, and healthcare partners. Support management in implementing new processes and service improvements. Contribute to an efficient and positive working environment that promotes excellent patient care.

Administrative Responsibilities

Handle patient registration, deductions, and general administrative duties accurately and promptly. Process patient appointment requests, ensuring timely and appropriate bookings. Manage telephone enquiries efficiently, achieving the best outcomes for both the patient and the practice. Record all patient encounters, correspondence, and outcomes accurately in the clinical system. Process prescription requests, medication reviews, and follow-ups using the clinical software system. Support with administrative and secretarial duties as required.

Professional Standards

Work within the scope of the role and seek guidance when necessary. Manage patient concerns and escalate risks or complex cases appropriately. Maintain discretion, professionalism, and high-quality service standards at all times.

3. Other ResponsibilitiesHealth and Safety

Comply with the Health and Safety at Work Act 1974. Take reasonable care for personal safety and that of others who may be affected by your actions.

Equality and Diversity

Carry out responsibilities in accordance with the practice's Equal Opportunities Policy.

Risk Management and Clinical Governance

Work within the Clinical Governance Framework, including Risk Management and quality assurance initiatives.

Confidentiality

Maintain strict confidentiality of all patient, staff, and practice information in accordance with GDPR (2018). Any breach of confidentiality may result in disciplinary action or legal consequences.

Safeguarding

Maintain up-to-date knowledge of safeguarding policies and procedures, in line with statutory and practice requirements.

Professional Development

Participate in ongoing training and professional development programmes. Engage in annual performance reviews and maintain personal development records.

General

Undertake any additional duties appropriate to the role as requested by management. Be flexible and accommodating to potential changes in practice operating hours, including weekends, following consultation.

Job Details

Job Type:

Part-time

Benefits:

NHS Pension On-site Parking Sick Pay

Experience:

Reception: 1 year (preferred)

Work Location:

In person

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 16 per week

Benefits:

Company pension
Work Location: In person