Job Description

Stonefield Surgery is a warm and welcoming GP surgery based in a village setting in a New Purpose built Premises, that we share with another Practice. We are looking for an efficient receptionist to join our team to cover 12 month maternity leave. Depending on circumstances at the end of the cover this job may become permanent, the post holder must be available to work flexibly but the hours required are

Monday, Tuesday and Friday 1.30pm to 6:30pm.

You will be part of a large, friendly and supportive team and be able to provide exceptional customer service to patients. Your attention to detail, strong communication skills, and ability to multitask will contribute to the efficient functioning of the practice.

You will be the first point of call for the patients with the Practice, and you main duties will include:

Answering telephone calls with a welcoming and courteous manner Receiving patients at the reception desk Liaising with the clinical team Making appointments on the computer system - EMIS Assist patients with Medication requests and queries Dealing with patient requests & queries Chaperone duties where required. Some general admin
You must have relevant experience in a medical practice and knowledge of EMIS and Docman is preferred. Full training and uniform provided.

Requirements:
- Previous experience in an office or administrative role is essential
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational abilities

- Empathy - Ability to understand and experience patients feelings and emotions
- Proficiency in computer systems including EMIS and DOCMAN
- Knowledge of medical terminology is a plus

- Ability to work under pressure - maintain a positive, professional & focused manner.

- Ability to handle confidential information with discretion

The Practice is open Monday to Friday 7.30am to 6.30pm and we are looking for 15 hours over 3 days to cover the lates 1.30pm to 6.30pm. Any further questions please contact Cat Felton or Jo Lees on 01706 646 234

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 12.21-12.50 per hour

Expected hours: No less than 15.00 per week

Benefits:

Company pension Employee discount Free flu jabs Free parking On-site parking Sick pay Store discount Transport links
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative : 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 08/06/2025
Reference ID: Medical Receptionist
Expected start date: 01/07/2025