Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. This will be by phone and face to face.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors and professionals, either in person or via the telephone.
Duties and Responsibilities of Post to include but are not limited to:
Reception
Receiving and directing patients, consulting with members of practice team.
Answering general enquiries, explaining Practice procedures.
Be able to cover all reception positions as necessary.
Ensure that the surgery premises are kept clean and tidy.
Receiving and recording requests for home visits.
Appointments
Making new and follow up appointments and receiving requests for repeat prescriptions.
Process appointment requests for today & future appointments from patients by telephone and in person.
Deal with visits requests
Working Pattern
Monday 1030 -1830
Tuesday 0800-1600
Weds 0900-1700
Thurs 0800-1600
Friday 1030-1830
possible option for a compressed week:
Job Types: Full-time, Permanent
Pay: 12.50 per hour
Benefits:
Company pension
On-site parking
Sick pay
Schedule:
Monday to Friday
Experience:
Patient / Customer Facing: 1 year (preferred)
Work Location: In person