Job Description

Job Summary

The GP Assistant (GPA) role is part of a multi-disciplinary team within primary care to support the clinicians in the smooth running of the surgery by handling higher level administration and occasionally some mixed, basic clinical duties enabling the clinicians to focus on the patient. Clinical duties will also account for administrative lead matters and liaising with patients [this is NOT an HCA/Nursing role].

Job Responsibilities

Arrange referrals on behalf of the clinician - both internally (to other clinicians or care coordinators/social prescribers/health and wellbeing coaches) or externally (to the hospital or community clinics)

Sort incoming clinical post - scan to patient records, extract information that needs coding, book appointments if requested, organise requested blood tests and task GP if other action/considerations are required.

Support the administration team with document management, including e-reports.

Complete basic (non-opinion) forms and core elements of some other forms for the GP to approve and sign (such as insurance forms, mortgage, benefits agency forms etc.), especially in absence of other admin/secretarial team.

Help the GP liaise with external agencies (such as arranging admissions so the GP can continue with their consultations)

Support the Practice Manager with QOF, QI and IIF targets.

Support the Administrator with recall system for Long Term Condition reviews.

Arrange monthly MDT meetings, prep, minute taking and transcription.

Safeguarding Administration in liaison with current SG Admin leads.

Actioning Subject Access Requests.

Completing simple clinical observations /investigations as directed, such as dipstick urine, taking blood pressure.

Processing lablink/test results on system as directed by GP with possible further formal learning to mark up basic results in own remit.

Participate in an annual individual performance review.

Track and record evidence of their experience against the national competency framework.

Partake in National Competancy Framework official training when accessible.

Be aware of their own professional boundaries and what to do when they are reached.

The above list of duties is not exhaustive and may be subject to change as deemed necessary, by the Surgery Partners and/or Practice Manger.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a say that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Demonstrate due regard for safeguarding and promoting the welfare of vulnerable and abused adults/children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal and Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patients' needs.

Effectively manage own time, workload, and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Job Types: Part-time, Permanent

Pay: From 12.51 per hour

Expected hours: 19 per week

Benefits:

Company pension
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 14/07/2025