Job Description

Pontypridd, London, Cardiff, Bristol, Woking, Manchester, Birmingham


Graduate ServiceNow Technical Consultant 2026


GRADUATE SERVICENOW TECHNICAL CONSULTANT 2026

Location

: Birmingham, Bristol, London, Manchester, Treforest - Cardiff, Woking

Intake date: April, September 2026

About the job you're considering
From resource planning to closing deals, our worldwide customers rely on us to provide them with the technology that will give their business an extra edge. Immersed in the world of technical project delivery, you will define and develop your consultancy skills to take a variety of well-known private and public sector brands to the next level. We'll expose you to a range of roles from Technical Architect to Database Administrator, so you can decide where your future lies.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.


Your role

Empower Clients with Platform-Based Solutions

: Use the ServiceNow platform to deliver cloud-native solutions that enhance customer service operations, streamline case management, and improve engagement across business functions like HR, Finance, and Commercial.

Design Tailored Customer Service Experiences

: Configure and customize ServiceNow applications to meet unique client needs--automating workflows, integrating with external systems, and building intuitive service portals that elevate customer satisfaction.

Grow as a Platform Expert

: Continuously expand your knowledge of ServiceNow's Customer Service Management capabilities, develop new features, and stay ahead of emerging platform innovations--becoming a trusted advisor in enterprise service transformation.



You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.





Graduate Empower Programme


The Empower Programme provides hands-on experience, structured development, and the opportunity to make a meaningful impact. You'll join a supportive, feedback-rich environment where you'll build consulting, technology, industry, and soft skills - whether in business analysis, data, project management, software development, cybersecurity, AI or creative design.


Designed to help you thrive, offering technical and professional development alongside tailored feedback and mentoring. You'll have regular social and networking events to strengthen connections across teams and contribute to a positive, collaborative culture.


The Empower Programme equips you to succeed in dynamic roles that integrate both technology and business expertise to deliver value for clients. Built around six essential Power Skills, the programme blends client work, role-specific training, and collaborative projects. You'll join Learning Pods to build cross-functional networks and follow personalised development roadmaps that guide your growth.


Your skills and experience
A bachelor's degree, preferably in Computer Science, Business Information Systems or a technical discipline.
Experience with JavaScript and CSS, with a desire to develop technical skills.
Understand and capable of using object-oriented programming (Java, C# etc) and understand the basics of cloud computing.
ServiceNow experience (preferable)
Plenty of excitement about the power of technology, and the effect it can have on business - along with the capacity to learn more about ServiceNow technologies in a fast-paced environment.
Outstanding communication skills - our clients need to feel confident that you understand their requirements and represent the best of Capgemini.
The ability to convey complex coding concepts in jargon-free language to a non-technical audience.
Becoming a pivotal team member producing high quality ServiceNow solutions.



Your clearance
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).


Your security clearance

Baseline Personnel Security Standard (BPSS)

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.




There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.




There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.




Get The Future You Want - what does it mean for you?

Impactful Experiences

- You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shape your path

- You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:




Declare they have a disability, and Meet the minimum essential criteria for the role.


Level 2: Disability Confident Employer - GOV.UK


Why you should consider Capgemini
Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.


About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of EUR22.1 billion.







Get The Future You Want | www.capgemini.com


Salary:
30,000 plus additional benefits


Ref. code
363116-en_GB
Posted on
25 Nov 2025
Experience level
Students/Graduates
Contract type
Permanent
Location
Pontypridd, London, Cardiff, Bristol, Woking, Manchester, Birmingham
Business unit
ABL Northern Central Europe
Brand
Capgemini
Professional communities
Software Engineering