Job Description

Reporting to the Technical Manager and Managing Director, working closely with the U.K. Sales and Marketing teams, as well as being an integral part of our global consultancy team, you will start your journey supporting clients with pre and post-sales Technical Support activities. Following your first year, you will pursue a route and additional training in sales and client development or professional services delivery based on business needs and role availability.

You:

You must have an inherent curiosity, self-awareness, and drive to learn, understand and improve yourself and our customer's experience as part of an ambitious team. Only positive, open, and inclusive attitudes work well here.

Your Tasks:

Customer Support for all COPA-DATA products via email, phone, web, and onsite

Assisting COPA-DATA sales team with sales pursuits at client sites

Technical training of clients using COPA-DATA presentations

Delivery of technical workshops

Ad-hoc consultancy assignments

Technical appraisals and presentations

Proof of concept and demo application design

Initiate, manage and collaborate input from appropriate group departments,i.e., sales, consultancy, technical services, training

Technical lead for all solutions

Production of technical proposals

Input into RFIs, ITTs, RFPs, RFQs etc

Participation in marketing events where necessary to raise market awareness

Take a proactive part in our Global Service Alliance

Required Skills, Knowledge, and Characteristics:

Essential

Degree qualified :- Accepted degrees are

Electrical and/or Electronic Engineering

Computer Science or Software Development

Dynamic go-getter, pro-active in approach to everything you do with a positive can-do attitude

Team Player with the ability to quickly build rapport

Keen interest in technology and problem solving

Practical communication skills with the ability to build strong relationships, lead client discussions and engage at a technical level

Excellent attention to detail, with a quality focus and completes tasks/ maintains records in a thorough manner

Must have a driving licence and ability to travel to trade shows and Head Office in Austria.

This role requires a month induction at our offices in Salzburg, Austria and a secondment so a passport and ability to travel are necessary

Ability to work within the United Kingdom.

At this time we are unable to support VISA applications for work permits

Desirable

Experience with Industrial Automation, PLCs, HMI, and SCADA or final year project based on software/control

Experience in providing excellent customer support

Technical skills or interest in HMI, SCADA, PLCs, networking and communications, Windows Operating Systems, Visual Basic, and SQL Server

Programming knowledge in C# and WPF, as well as integration of SQL databases and ASP.net (this is essential if working in services delivery)

Personal Qualities

Takes personal responsibility for their work

Excellent IT skills

Excellent interpersonal, written, and verbal communication skills

Excellent problem-solving and troubleshooting skills

Excellent self-organization (plan, implement, reflect, improve)

Comfortable dealing with ambiguity in a technical setting

Ability to be flexible and to be able to multi-task and prioritise a varied workload

Shows initiative and identifies areas of improvement

Enjoys working as part of a team and is adaptable to provide cover for colleagues as required

Possesses sound judgment skills and is comfortable challenging the 'status quo.'

Ability and desire to learn new things

Role-based at COPA-DATA UK offices in Pencoed, South Wales. This role requires travel to our Head Office, Austria.

Job Types: Full-time, Graduate

Pay: 25,000.00 per year

Benefits:

Childcare Company pension Health & wellbeing programme Life insurance Private medical insurance Sick pay
Schedule:

Monday to Friday
Education:

Diploma of Higher Education (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person