Job Description

Graduate Technical Support Executive

Ready to kickstart your career in tech?

We're looking for a personable, bright and solutions-focused graduate to join our support team. If you're tech-savvy, enjoy solving problems, and want to learn how a fast-growing software based distribution company operates behind the scenes, this could be the perfect role to kickstart your career.

Whether you've just finished studying or are early in your professional journey, you'll get hands-on experience across technical support, operations, sales, and logistics - all while building strong product knowledge and communication skills.

What You'll Be Doing:

Supporting business customers

with a mix of technical queries, troubleshooting, product advice, and quote requests

Working with our custom-built fulfilment platform

to drive efficient, high-quality customer support

Diagnosing product or system issues

from network hardware to smart automation devices and guiding customers to a resolution

Liaising with suppliers and manufacturers

to stay informed on product updates and escalate technical cases where needed

Helping customers understand and use our products

more effectively through clear explanations and helpful advice

Supporting the sales team

with a solution-focused mindset by identifying technical needs and recommending the right product mix

What You'll Bring to the Team:

A natural communicator: clear, friendly, and professional, even under pressure A determined problem-solver: you don't stop until the issue is resolved Tech-savvy: you're confident learning new tools, platforms, and products Eager to learn: you take initiative and soak up knowledge across systems, hardware, and processes Organised and proactive: you can manage multiple tasks and take ownership of your workload
No experience? No problem. If you bring enthusiasm and curiosity, we'll support your growth every step of the way.

Who we are:

NetXL is a fast-growing, software-driven distributor of high performance WiFi and Smart Automation products. We supply resellers, installers, and system integrators across the UK. Our team is agile, entrepreneurial, and thrives on helping customers stay ahead of the curve with cutting-edge tech solutions.

Why join us?

Gain first-hand experience across technical support, logistics, and B2B sales Join a dynamic, high-energy team where no two days are the same Enjoy opportunities for learning, growth, and long-term career development as the company continues to scale
Job Type: Full-time

Pay: 24,420.00-28,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Health & wellbeing programme On-site parking Private medical insurance Store discount Transport links
Work Location: In person

Reference ID: tech-customer-support