Job Description

About the Role

We are looking for a dedicated Ground Operations & Cargo Agent to join our EMA airport team. You will be responsible for managing day-to-day cargo and ground operations, ensuring safety, compliance, and efficiency while delivering excellent service to airlines and customers.

Key Responsibilities

Handle inbound/outbound cargo, including customs clearance for special shipments and airport security checks. Manage daily airport/warehouse logistics, ensuring timely delivery and smooth operations. Optimize cargo flow and coordinate with ground services for efficient storage and loading. Monitor flight operations and support turnaround activities (cargo loading/unloading, ramp services). Resolve cargo emergencies (delays, anomalies, damage) and maintain shipment traceability. Liaise with airports, carriers, customs, and transport providers.

Requirements

Strong knowledge of cargo procedures, customs processes, and aviation safety regulations. Problem-solving mindset with ability to perform under pressure. Excellent organisational and communication skills. Proficiency with IT systems (MS Office, DCS, GHA software). Valid UK Driving Licence & eligibility for Airside Security Pass. Desirable: IATA certification, weight & balance experience, forklift licence.

Working Conditions

Shift work (early mornings, nights, weekends, public holidays). Work primarily outdoors/warehouse, exposed to weather and aircraft noise. Physically active role with standing, walking, and occasional lifting.
Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: 25,000.00-35,000.00 per year

Benefits:

Company pension Free parking
Ability to commute/relocate:

East Midlands Airport, DE74 2SA: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Could you please share your salary expectations and earliest availability for onsite work?
Work authorisation:

United Kingdom (preferred)
Location:

East Midlands Airport, DE74 2SA (preferred)
Work Location: In person