Job Description

Grounds Maintenance Supervisor

Full Time Salary

31,450

Employment Type

Full time

Hours Per Week

37

Region

Greater Manchester

Location

2 Renaissance Court, Didsbury, M21 7QY

Contract Type

Permanent

Job Type

Direct Labour, Environmental Services

Closing Date

10/11/2025

Ref No

2607

What you can expect from us

We offer a competitive salary of 31,450 per annum. 37 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year.

About the role

We are looking for a

Grounds Maintenance Supervisor on a permanent basis

to join our Onward Environmental team. This role is

based in the Greater Manchester area

and the successful candidate will work in local teams and are

not required to report to a depot each day

but attend when required for team meetings and replenishment of supplies.



The purpose of the role is to supervise the provision in-house services in the delivery of a high class grounds maintenance service providing an excellent customer service, responding effectively to customer enquiries while on site and through all other means, taking remedial action where necessary to ensure quality standards are met.

Responsibilities

Line Management

Manage grounds maintenance teams to complete works to agreed schedules and specifications on estates and schemes. Provide operational cover as and when required, performing the duties of a grounds maintenance operative. Manage of pest control and hazardous substances and waste management. Performance management of in-house teams and contractors through safety audits and quality checks.

Resources

Manage internal resources effectively and efficiently to deliver agreed performance targets and high levels of customer satisfaction. Undertake the management and allocation of resources including plant, equipment, vehicles and materials. Delivering basic training and Tool Box Talks as required.

Health and Safety

Ensure safe methods of work are adopted and all colleagues are suitable qualified and trained to deliver the work required. Ensuring records are available for monitoring compliance. Assist with the review and creation of risk assessments and safe systems of work.

Partnership Working

Identify, build and develop internal and external partnerships to ensure that EST objectives are met. Deliver excellent customer service by listening to customers and responding to enquiries.

Reporting

Prepare reports, minutes and other written communication as required. Investigate and report on health and safety incidents and customer complaints. Estimate costs and service charges for Environmental services and prepare work instructions for teams.

Customer Service

Attend resident, partner meetings within and outside regular hours including evenings and weekends.

Skills/Experience

Essential:

Knowledge of best practice in environmental services including Grounds Maintenance and Cleaning. A working knowledge of Horticulture. Track record of working under pressure, meeting deadlines and hitting KPI's in a customer facing role. Experience of thriving in a team context, maintaining excellent relationships. Ability to communicate effectively with customers, colleagues and external organisations. Knowledge of health and safety responsibilities. Professional and flexible approach. IT Skills - Microsoft office.

Desirable:

Knowledge of contract management. Experience of supervising an operational grounds maintenance and cleaning team.

Qualifications

Essential:

Relevant Lantra competencies in Horticultural machinery and equipment.

Desirable:

Educated to GCSE standard or equivalent qualification / experience. PA1, PA6. Relevant qualification at Level 3 or above in Horticulture/Environmental Management.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.



We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.



In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.



We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.



If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on

HumanResourcesTeam@onward.co.uk

and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

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