Job Description

Oceana Hotels & Restaurants Bournemouth (seafront properties, Cumberland, Suncliff, Ocean Beach Hotel and Spa Hotel)

Hours 11

hours per week (paid for 10 hours) , over two days a week (each day working 5.5 hours per day with a unpaid half hour break per day)

Rate of Pay 12.21 per hour

Close working relationship:

Groups Manager, Groups SalesCo- Coordinator, Sales Manager, Sales Team, Revenue Manager, Hotel Receptions, Duty Managers & Accounts

JOB SUMMARY

To assist with the smooth running of the Groups Department, whilst ensuring that it maximizes turnover and profit contribution to the Hotel. To answer all group enquiries within the two hour turn round to maximize Oceana Hotels opportunities of winning the contracts. Ensuring your actions enhance the Guest Experience.

Main Responsibilities

To ensure all incoming enquiries (telephone, written, e-mail) are dealt with quickly and efficiently, answering all calls within 3 rings.

All group enquiries are answered within the two hour turn around.

To manage and place groups to maximise bedroom availability in Oceana Hotels whilst maximizing group options to maximise high rates of occupancy across the group.

To have an up to date knowledge of key dates ie Half Term, Bank Holidays, Air show etc. where group rates are affected by demand and market supply

To ensure that all group bookings are entered correctly, monitored and up dated regularly, to chase options and ensure that deposits are taken correctly, working in conjunction with Central Reservations Manager

To ensure that all group files are maintained so that all information is readily available and comprehensible in your absence.

To report any discrepancies immediately to the Duty Manager or General Manager absence.

To make sure all group rates and rate contracts are correct and entered on the system correctly.

To be fully conversant with, all promotional offers, future package offers and voucher schemes.

Ensure that sales ledger accounts are charged and processed correctly.

Ensure high standards of customer service.

Assist Managers with information on any complaints or queries

To be fully conversant with the Hotel's Health & Safety policy and to be totally aware of all the Hotel's fire and emergency procedures.

To maintain rate updates and correct information in the PMS

To carry out any other reasonable request made by the Groups Department staff, Revenue Manager, Sales Manager Operations Manager and Operations Director

To attend training when required

Adhering to GDPR policies

All candidates must be able to demonstrate that they hold a relevant and valid work permit or visa to live and work in the UK. Please note that by applying for this position, you are giving your consent for Oceana Hotels & Restaurants to process your personal data in line with our GDPR policy and consent declaration, which can be viewed on our website. You have the right to withdraw your consent at any time by informing the Company that you wish to do so.

Requirements

Knowledge of the hospitality industry

Must have commercial acumen

Relevant training and culinary qualifications

Ability to work under pressure

Having a "can do" attitude and willingness to learn

Ability to work unsupervised, motivated and focused

Great attention to detail

Good communication skills and fluent in spoken English

Have a legal right to work in the UK

The Perks:

As Groups/Tours Sales & Administrator Co- ordinator you can look forward to the following

Excellent training and development opportunities

Meals and inform allowance as per company policy

Excellent career progression opportunities within a successful growing business

Holiday pay for rota of hours worked

Discounts on Oceana Day Spa, overnight stays and dinning across the Oceana Hotels Group

To work for a forward thinking and all-inclusive group

Job Type: Part-time

Pay: Up to 12.21 per hour

Expected hours: 11 per week

Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: Sales