Job Description

Birmingham, West Midlands, United Kingdom


JOB INFO


Job Identification
305
Job Category
Administration and Operations
Posting Date
05/16/2025, 03:12 AM
Apply Before
05/30/2025, 05:59 PM
Job Schedule
Full time
Job Shift
Standard
Locations
Estates and Facilities

This vacancy is open to 2024 graduates of Birmingham City University (Academic Year 2023/24) ONLY. To be eligible, you must have finished your course (graduate) between 1st August 2023 - 31st July 2024 and no longer be studying.

As you are applying for a role as part of the Grow Your Own Graduate Programme, you will need to contact a member of the Careers+ team to receive support with the application process to ensure the best chance of success. You will also receive communications around future Grow Your Own opportunities and support sessions. Alternatively, please email

careers@bcu.ac.uk

for more information and to arrange a consultation.

Administrative Assistant

Salary:

24,814.00 per annum (with progression up to 26,970.00)

Grade:

S4

Contract:

Full-time, Permanent

Interview Date:

Week commencing 09 June 2025





Birmingham City University is excited to offer an opportunity to join our Accommodation team. You will play a key role in supporting the team and act as a point of contact for customer relationship issues.



Accommodation Services is committed to assisting students in their transition from home to university life. This role will suit someone with administrative and customer service experience and who is looking to make a positive difference to a student's experience at Birmingham City University.



In this role, you will support a wide range of administrative and office activities as well engage with students, contractors and visitors. The role is site based (non-agile) standard core hours.

Key Responsibilities

Maintain efficient administrative systems, both manual and electronic, to support team activities, including updating the Accommodation software



Assist with front facing, telephone and email enquiries, responding in a professional and timely manner



Raise accommodation and conference fee invoices using the university's ERP system, manage the collection of payments including arrears chasing and holding debt clinics



Raise requisitions for purchase orders and process invoices from suppliers using the ERP system



Work outside of core hours to support University and operational requirements throughout the year

Essential Requirements

Proven experience in office and customer facing environments Good organisational skills Excellent communication and interpersonal skills Manage confidential data Ability and aptitude to learn new skills quickly Flexible approach

We are looking for someone who is self-motivated with the ability to work in an organised and efficient manner, have attention to detail, excellent communication skills, good interpersonal skills and are flexible and co-operative.

What's in it for you?

Generous annual leave entitlement of 40 days (including bank holidays and closure periods)
per annum pro rata.
An attractive direct contribution pension scheme, or the option to retain LGPS for existing and previous members. Wellbeing advice and support through our Employee Assistance Programme. Cycle to Work Scheme.

Birmingham City University is deeply committed to equality, diversity, and inclusivity at all levels in the organisation, and to addressing underrepresentation in our workforce to ensure we are truly representative of the community we serve. We welcome applications from applicants from all backgrounds and communities for this role, and particularly welcome applications from Black, Asian, and Minority Ethnic applicants.

The University is proudly Disability Confident. This means amongst other things that we commit to offering a guaranteed interview to disabled applicants who fully meet the essential criteria for each role.

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.

ABOUT US


At the heart of our Strategy for 2030 and Beyond, it is our mission to enable our students to transform their lives and to achieve their potential. Through our education and research, and the roles our graduates go on to play in the world, we not only support individuals to transform their lives, but we also play a part in transforming society.

Located in the centre of the UK's second city, we are a university with a long heritage of innovation and of making, dating back to our origins in 1843 when we were founded as the Birmingham Government School of Design.



Our heritage of making through innovation and its application through knowledge exchange, and of creative research and practice, today finds it expression in our STEAM agenda, in our research and enterprise, and in our commitment to challenge-based learning. Working across disciplines, and delivering impactful research and enterprise, interdisciplinarity is at the heart of the continuing transformation of our academic portfolio.