Job Description

Summary
Reporting to the Northern Europe Client Engagement Manager the Client Engagement Coordinator is responsible for implementing EMEA-driven Clienteling and CRM strategies within the local market.



The role works closely with Retail to ensure a consistent, personalized, and customer-centric experience, supporting stores in executing engagement initiatives and ensuring alignment with regional standards and guidelines.

Key ResponsibilitiesTranslate EMEA Client Engagement and CRM guidelines into actionable plans for the local market Support in managing campaign calendars, segmentation, and customer targeting based on regional directives Work closely with Hub and regional teams to define client selection according to event / activations in store Coordinate invitations, follow-ups, and post-event performance measurement 360 support local activations, gifting and organization and be present to specific events according to local needs Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market Monitor adoption of clienteling practices and facilitate continuous improvement Ensure all clienteling activities are meaningful, relevant, and well-documented Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance) Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies

Key RequirementsSolid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred) Strong analytical skills and ability to interpret customer data and KPIs Excellent communication and interpersonal skills, with a collaborative mindset High attention to detail and strong organizational abilities Proficiency with CRM and Microsoft Office tools Fluent in English; additional languages are an advantage

Job Type
Regular
Start Date
2026-02-02
Schedule
Full time
Organization
Gucci Ltd.