Job Description

Guest Excellence Host (Front of House)

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Location (Country-County-City) UK-Staffordshire-Stoke-on-Trent
Job ID
2025-10410
Employment Type
Guaranteed Hours (Europe Only)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Alton Towers Resort

What you'll bring to the team

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Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

Due to the working hours of this role we require candidates to be over 18

At Alton Towers Resort, we create unforgettable experiences filled with laughter, excitement, and adventure! We provide top-notch service that delights families, thrills thrill-seekers and creates lasting memories. Join our team, where every day is a chance to make a difference.

About the Role

We are looking for passionate

Guest Excellence Hosts

to join our team at Alton Towers Resort. In this role, you will be the face of our Resort, ensuring that every guest has a magical experience from the moment they arrive until the moment they leave. You will play a crucial role in delivering exceptional customer service and ensuring that all our guests feel valued and welcomed.

Key Responsibilities

Deliver Exceptional Service:

Provide friendly and efficient service to all guests, addressing their needs and queries with a smile.

Enhance the Guest Experience:

Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and or services that are available.

Handle Guest Feedback:

Listen to guest feedback, both positive and negative, and respond appropriately to ensure their concerns are addressed.

Assist in Guest Resolution:

Actively seek solutions to guest issues and ensure a seamless experience throughout their visit.

Qualifications & Experience

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What We're Looking For

Passionate About Guest Service:

You should have a genuine enthusiasm for helping others and creating unforgettable experiences.

Excellent Communication Skills:

Strong interpersonal skills are essential for engaging with guests and resolving any issues they may encounter.

Team Player:

You will work closely with other team members to ensure a smooth and enjoyable experience for all guests.

Adaptability:

The ability to thrive in a fast-paced environment and respond effectively to changing circumstances is crucial.

Positive Attitude:

A friendly and approachable personality is key to making every guest feel welcome and appreciated.

Benefits

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Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel Ongoing training and development opportunities Plus, many more...

Pay Range

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Compensation between GBP 7.55/Hr.-GBP 12.21/Hr.