Job Description

Senior Team Member - Leadership Role

Be part of the leadership team at CoDE - The CoURT, Royal Mile



We are seeking professional, self-motivated, and enthusiastic individuals to join our leadership team as

Senior Team Members

in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CoDE - The CoURT.



As part of our leadership team, you will take responsibility for being the

host on shift

, leading and supporting the team, and ensuring excellence across all aspects of operations. You'll inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CoDE is known for.

About CoDE

CoDE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.

Who You Are

We're looking for someone who is:


Passionate about hospitality and guest experience Confident in leading a team and taking ownership on shift Professional, reliable, and self-motivated Flexible and hands-on, with a willingness to jump in wherever needed

Role and Responsibilities

As a

Senior Team Member / Shift Leader

, you will:


Act as the

host on shift

, leading by example and ensuring smooth operations Support, motivate, and guide the team to deliver excellence in service and standards Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift Resolve issues confidently and efficiently, ensuring every guest leaves happy

Front of House

Welcome and look after our guests Manage check-ins, check-outs, and reservations Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling) Support and oversee events and guest activities Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)

Housekeeping & Building Care

Supervise and support the housekeeping team to maintain the highest standards of cleanliness Help with linen management, room turnaround, and communal area standards Ensure the property is safe, secure, and well maintained Report maintenance issues and guest feedback promptly

Benefits & Perks

Grow With Us - Development That Makes a Difference

Personal Development Plans

Every team member gets access to a tailored development plan designed to help you achieve your goals--whether you want to climb the ladder, pivot into a new role, or sharpen your skills.

Growth Mindset Culture

We embrace curiosity and continuous learning. You'll be encouraged to take initiative, try new things, and learn from every experience. Mistakes? They're stepping stones to success.

Career Progression Opportunities

From internal promotions to cross-functional moves, we're all about unlocking your potential. Many of our leaders started on the front line--and we'll support you in doing the same.

Learning & Training Access

We offer on-the-job training, leadership coaching, and access to external learning opportunities, so you're always one step ahead.

Be Recognised

We celebrate success--loudly. Standout team members are recognised regularly, and every 6 months one CoDE star wins a

fully-paid trip

to explore another city.

Free Getaways

Enjoy

up to 5 complimentary overnight stays

each year at CoDE and Destiny Student properties, for you

plus one lucky guest

.

Family & Friends Love

Your loved ones deserve the CoDE experience too! Treat them to

up to 30% off stays,

valid for 7 nights per year.

Birthday Surprises

Celebrate your big day with a

birthday voucher

as a thank-you from us to you.

Explore More for Less

Enjoy

discounted local tours

and

free entry

to our Lost Close Tour. Friends and family?

30% off

, too!
+

Perks on Shift

Get a

free hot drink

every shift, plus

25% off

all food and drinks.

Team Time

From social events to team-building activities, we're all about good vibes and great company.

Give Back

Take

a paid volunteering day

each year to support causes that matter to you.

Tips & Rewards

Fair gratuities

: shared based on shifts, adding around

50p/hour

to your pay.


Summer KPI Incentives: earn

up to 1/hour extra

for smashing performance targets and

potentially earning up to an extra 500 over the summer period

.


Commissions: sales commissions for selling tours


If you think you have what it takes, please send your CV and a cover letter telling us why you'd like to join our team.