Job Description

Guest Experience Assistant

Location:

On-site, Badminton - South Gloucestershire

Hours:

4-8 hours per week (flexible; ideally includes Friday + remote support for up to 2 guest stays per month)

Pay:

400-500 pcm, (freelance basis) dependant on agreed hours and experience

About Us

We run three large holiday lets in Petty France, welcoming guests for birthdays, hen parties, family gatherings and relaxing countryside breaks. Our mission is to offer a seamless, stress-free self-catering experience -- and we're looking for someone who can help us deliver stays that feel genuinely special.

The Role

As our

Guest Experience Assistant

, you'll support our Guest Experience Manager in both guest-facing and behind-the-scenes tasks. You'll help ensure our properties are beautifully presented and maintained, fully stocked, and running smoothly before and during guest stays.
This role is ideal for someone friendly, proactive, and hands-on -- with the potential to tailor responsibilities to your strengths (e.g., gardening, social media, or light maintenance).

Key Responsibilities

Carry out property readiness checks prior to arrivals Complete health & safety checks and maintain accurate records Assist with interior upkeep and light garden maintenance (e.g., laundering soft furnishings, small decor updates, basic repairs) Monitor, replenish and organise consumables and supplies Conduct regular inventory checks (crockery, cutlery, linen, glassware, etc.) Support guest communications, including occasional meet-and-greet duties Be available for pre-agreed on-call guest support for up to two stays per month Work with the Guest Experience Manager to enhance guest satisfaction and operational efficiency (Optional depending on your skills) Assist with social media content, seasonal decor, project work, or more hands-on property tasks

About You

Warm, calm and reliable with strong people skills A natural problem-solver who can think on their feet, with great attention to detail Comfortable with general household or garden maintenance Experience in hospitality, customer service, property management or similar is beneficial Competent using technology Someone who takes pride in presentation and enjoys creating welcoming spaces

What We Offer

A flexible, low-pressure role that fits well alongside other work or commitments Full training and ongoing support Opportunities to develop new skills across property management, guest experience, styling, social media, or operations A friendly, collaborative working environment where your ideas are valued

TO APPLY

Please apply with a

cover letter

, outlining why you feel you are the right fit for this role, and an up to date

CV

.

Applications without a cover letter will not be considered.

Job Types: Part-time, Freelance

Pay: 400.00-500.00 per month

Expected hours: 4 - 8 per week

Benefits:

Flexitime Free parking On-site parking
Ability to commute/relocate:

Badminton GL9 1AF: reliably commute or plan to relocate before starting work (preferred)
Experience:

Hospitality: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person