Job Description

Position Overview


As a Guest Experience Coordinator, you'll be at the heart of the guest journey, from the first enquiry through to check-out. This role combines the warmth of guest service with the drive of sales. You will ensure each guest feels welcomed, supported, and inspired, while also promoting experiences, packages, and opportunities that enhance their stay and support the business.


The role suits someone with a passion for people, an eye for detail, and an instinct for creating unforgettable moments, while also being motivated by results and growth.


Key Responsibilities


Guest Services


Welcome guests with warmth and professionalism
Manage check-in and check-out processes efficiently
Respond to guest enquiries across phone, email, and in person
Assist with transportation, activities, and special requests
Anticipate guest needs to deliver a personal, seamless experience
Reservations & Administration


Manage and process bookings via phone, email, and online platforms
Maintain accurate reservation records and guest itineraries
Monitor availability, rates, and promotional packages
Support with reporting, stocktaking, and guest feedback
Sales & Promotions


Promote and upsell packages, experiences, and events
Support the sales team with lead generation and follow-ups
Assist with email campaigns and promotional materials
Act as an ambassador for Finn Lough, always seeking opportunities to enhance both guest experience and commercial outcomes
Number of positions: 2
Annual EUR28,000-EUR34,000
Possibility for live in
Live in Accommodation is Available Uniform provided Meals during shift Access to on site yoga classes Discounts on accommodation and dining Access to staff vehicle (if living on site) Staff perks after 6-12 months of service (include spa access and overnight stay) Referral bonus Scheme
Department: Reservations Guest Relations Customer Service Sales
About you
We are looking for someone who believes hospitality is more than just check-ins and holidays. The right candidate will see it as an opportunity to create meaningful connections, inspire moments of joy, and be part of something bigger in today's world.


You are someone who:


Thrives on creating experiences that last beyond a guest's stay
Brings energy, positivity, and creativity to problem-solving
Values sustainability and understands hospitality as a vehicle for change and connection
Wants to grow with a business that is shaping a new kind of hospitality, one that is regenerative, purposeful, and deeply human


Required Skills


Previous experience in a customer-facing role, ideally within a hospitality or sales environment.
Bachelors Degree or Higher in Hospitality or Tourism related subject is desirable
Strong communication skills with a friendly and approachable demeanour.
Proficient in using computer systems and booking software (experience with reservation systems is a plus).
Excellent organisational and time-management skills.
Ability to multitask and stay calm under pressure.
Ability to work as part of a team and collaborate with various departments.
High attention to detail and accuracy in all tasks.
Flexibility to work varied shifts, including weekends and holidays as required.


Language required: English.

Accommodation

Accommodation is available, a private room in a shared house

Job Type

Full-time

Other Benefits

Competitive salary Staff meals during shift Access to a shared staff car * Staff perks and wellness scheme included