Job Description

Guest Experience Host (Part-Time or Full-Time)

Location:

Hybrid - Based in Gateshead with remote flexibility

Hours:

Part-time (approx. 20 hours per week) or full-time options considered. Some weekend and out-of-hours work expected.

Salary:

Starting at National Minimum Wage (age-dependent), with periodic reviews as responsibilities grow. Full-time rates adjusted accordingly.

About the Role

We're looking for a warm, proactive, and dependable Guest Experience Host to ensure every guest enjoys a smooth, well-supported experience from booking through to check-out.

This is a multifaceted role blending guest communication, operational coordination, admin, and team support. You'll gain exposure to many areas of a growing business, learn new systems, and have the chance to make a real impact.

You'll work closely with our operations and leadership team as we scale, with genuine scope to shape and improve the guest experience. For the right candidate, this role offers strong potential for progression into broader operational or guest-facing leadership roles.

Key Responsibilities

Respond promptly to guest enquiries, messages, and reviews via email and booking platforms Handle guest complaints calmly, professionally, and empathetically, escalating when needed Communicate guest needs and updates to the cleaning and maintenance teams Maintain accurate records and monitor the central inbox to support smooth operations Support light social media activity (posting approved content, replying to messages) Assist across operations as needed, contributing to a smooth guest journey
What We're Looking For

Essential

Strong written and verbal communication skills Friendly and approachable manner, with professionalism under pressure Reliable, well-organised, and able to handle multiple tasks at once Comfortable using email, booking platforms, and social media tools Flexibility to cover occasional weekend and out-of-hours shifts

Desirable

Previous experience in customer service, hospitality, or administrative support Interest in learning about hospitality operations, systems, or team leadership (no previous experience required)
What We Offer

National Minimum Wage (age-dependent), with reviews as responsibilities expand Hybrid working with a supportive Gateshead-based team A friendly, growing business with opportunities to gain hands-on experience across multiple areas Scope for progression into operational, customer-facing, or management roles as the business grows A chance to make a real difference in a high-impact, guest-facing role
Who Thrives in This Role?

This position is especially suited to people who are:

Proactive and driven - looking for a role where they can take ownership and grow People-focused - naturally empathetic with a desire to improve others' experiences Vision-oriented - able to see how guest experience ties into long-term success Systems-minded - interested in streamlining how things work and improving processes Motivated by meaning - enjoying roles where their work connects to bigger-picture value
Job Type: Part-time

Pay: From 12,698.40 per year

Expected hours: 20 per week

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Work Location: Hybrid remote in Gateshead NE8 1RB